Average salary: Rs943,330 /yearly
More stats~ Job Title – RESOLUTION SPECIALIST, CONTACT CENTER
~ Position Level – K
~ Work Location – Bangalore
~10 months – 3 Years of relevant... ...role. Job Summary You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and...
This role is primarily responsible for attending customer inbound calls and resolves queries/ issues directed to Call Center to ensure customer satisfaction. Informs customer about the various products and services offered by the Bank. Follows-up, closes or escalate queries...
...3 years of working experience as a team leader in a BPO or Call Center company.
~ Leading a team with responsibility for all daily activities... ...The Requirements:
Conduct team meetings and 1:1's with associates
Monitor team metrics and assist Team Leadership with coaching...
...looking for like-minded individuals to join our team. If this is appealing to you, we want to meet you.
We are looking for talented Contact Center Voice Engineer to be based in Manesar, Gurgaon and collaborate with IT and business stakeholders to effectively support all...
Job Description :As a Technical Lead for the Contact Center System, you will be responsible for ensuring the smooth operation and maintenance of Porter's in-house contact center system. You will lead a team of engineers in managing and maintaining the in-house Contact centre...
...leading real estate platform, is seeking an experienced and dynamic individual to join our team as the Head of Operations for our Contact Center. As the Head of Operations, you will play a crucial role in optimizing the efficiency of our contact center operations, driving outbound...
...leading a large team of professionals along with day-to-day servicing channels such as Chat, Chat Bot, and allied technology.
Please contact Muhammed Abraar or email your cv directly in word format with job reference number Job-12414 to
Please note that due to the high...
...Overview
The Associate Services Senior officer position supports Herbalife's Vision, Mission and Values through excellent and professional... ...calls. All calls are entered and tracked on the Herbalife Contact Management (HCM). Handles escalated calls and takes full ownership...
...POSITION SUMMARY STATEMEN
The Associate Services Senior officer position supports Herbalife’s Vision, Mission and Values through
excellent... ...calls. All calls are entered and tracked on the Herbalife Contact Management (HCM). Handles escalated
calls and takes full...
...leading international higher education research and search platforms.
We are seeking a highly skilled and strategic Global Contact Centre Technology Platform Owner to oversee the development, maintenance, and optimization of our global platform(s). The Global Contact...
Apollo Tele health Services is looking for Assistant Contact Center to join our dynamic team and embark on a rewarding career journey
Patient Assistance: Assist patients with activities of daily living, including bathing, dressing, grooming, toileting, and mobility, while...
...Contact Centre CCE L2- Navi Mumbai 2 position
Required Exp : 5-7 Years
Location : Navi Mumbai (On Site)
Technical Skill requirement:
• Primary Skills: Cisco UCCE + PCCE, Acqueon LCM (List & Campaign Management), Cisco Outbound Dialer, UCCE, MS SQL Server.
•...
...The Senior Manager - Contact Center is accountable for the overall direction and operations of our site, creating a culture of customer obsession... ...product teams.
Create closed-loop feedback processes where associates are encouraged to be active participants in identifying...
...Responsibilities:
Develop and implement outbound call center strategies to achieve sales targets and performance goals.
Lead, mentor... ...regulations.
Manage day-to-day operations of the outbound contact center, including scheduling, staffing, and resource allocation....
About the Company: Stay Vista is your quintessential 'Home Away From Home' experience. As guests, you can choose from a collection of over 500 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways, we help you create memorable...
...About The Role
We are recruiting for the role Customer Services Officer within Customer Contact Centre based in Ahmedabad, India.
The Customer Services Officer is responsible for all service delivery aspects of the Contact Centre. You will manage the service quality,...
...develop Conversational AI solutions including text telephone and voice based Chatbots.
. Leverage existing cloud services of AWS contact center platforms Google & Azure
custom LLM engines.
Develop/integrate web services API s endpoints and other telephony systems....
...and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.
Learn more at betsol.com... ...team of exceptionally talented engineers accountable for a dynamic contact center environment consisting of Avaya, Cisco, and Five9...
...Recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints.
Prepares... ...Qualifications and Skills
6+ years of experience in managing contact center
Managed at least 20+ agents contact center
Excellent...
...opportunities in an environment that embraces your unique skills and experience.
Your Role and Responsibilities
As Process Associate –HR Contact Center, you are responsible for receiving calls, emails, or chats and resolving HR-related queries from employees. You should be...
Responsibilities:
Leads and develops technical sales efforts for key accounts
Provides ongoing support to clients after projects have been completed
Handles consultative functions to customers in technical operations in terms of designing and
implementing network...
IVR Contact Center
Position Description
Company Profile:
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI...
Supervision and Leadership: Provide leadership and guidance to a team of chat support agents. This includes setting performance expectations, motivating team members, and fostering a positive work environment.
Training and Development: Train new team members on chat support...
The ideal candidate should be passionate about coding and developing scalable and high-performance applications.
You will work closely with our front-end developers, designers, and other members of the team to deliver quality solutions that meet the needs of our clients....
Key responsibilities
~To evaluate and review emerging system engineering methods, tools, and standards.
~To manage the platforms establishment and ensuring quality, governance & adherence to all policies.
~Effective stakeholder management to work with all levels of the organization...
Our Customer Service Representatives and Technical Support Representatives are vital members of our company. You will field customer inquiries and find innovative ways to respond. You will have the chance to work in a highlyu collaborative and engaging environment that provides...
...Experience in release management for contact center applications.
Understanding of contact center application state (Genesys, Amazon Connect, Cisco UCCX)
Understanding of DevOps, Release automation, Continuous delivery and development
Analyze all management and technical...
...POSITION SUMMARY STATEMENT
The Associate Services officer position supports Herbalife’s Vision, Mission and Values through excellent and... ...calls. All calls are entered and tracked on the Herbalife Contact Management (HCM). Handles Customer calls and takes full ownership...
...best practices and tools to ensure the successful delivery of Call Center solutions to our customers;
Work with the Project Management... ...Mentor and transfer knowledge to internal resources on Avaya Contact Center programming and best practices.
Pre-Sales Opportunity Development...
Rs 4 - 6 lakhs p.a.
...customers. Person Specification Prior Front facing Call Centre/In house contact centre experience Adept in customer interaction and exception... ...Customer Care,Customer Engagement
Designation: Contact Center Executive- Gurgaon
Vacancies: 1
Experience: 0 - 4.0 Year(s)...