Average salary: Rs895,604 /yearly
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- ...technology ecosystem each client operates — CRMs, ticketing systems, authentication services, and analytics platforms. Where the Contact Center Platform Engineer focuses on voice and routing infrastructure, this role focuses on the integration layer and the digital-...Suggested
- ...Payment Experience Associate II. Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude...SuggestedFull timeHybrid workLocal areaRemote jobFlexible hoursWeekend work
- ...Job Purpose Capability to manage and support Cisco Contact Center applications delivery with desired uptime. Expertise in Cisco Contact Center Solutions with component level depth on Cisco Components (Voice Gateway Dialer PG ICM Router Logger CVP List Management IVR management...SuggestedFull time
Bajaj Finance Limited
Pune18 days ago - ...growing BPO and technology company with operations in Malaysia, Philippines, India and Uzbekistan. We are currently hiring for a Contact Center Platform Engineer who owns the deployment, configuration, and ongoing technical operations of the voice and omnichannel...Suggested
- Job Title : Telephony Engineer (Cisco Contact Center)Location : India (Remote / Hybrid, based on project needs) Employment Type : Full-Time Industry : Healthcare / Technology ServicesAbout the Role :We are seeking a skilled Telephony Engineer to design, implement, and support...SuggestedFull timeHybrid workRemote job
- ...Job Description About the Role Our Contact Center Associates provide an exceptional customer experience through phone and email communication. Responsibilities include providing order information, product troubleshooting, issue resolution, and general customer support...SuggestedLong term contractFull timeTemporary workFlexible hours
- ...their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Contact Centre Team Manager In this role you will: Good prioritizing planning and organizing skills. Experience in coaching and developing...SuggestedPermanent employmentFull timeWork at officeFlexible hours
HSBC
Hyderabada month ago - ...THE POSITION : The QA Engineer is responsible for validating the quality stability and readiness of NICE contact center solutions across voice digital omnichannel and integrated CRM experiences. This role ensures that platform configurations conversational workflows and...SuggestedFull timeRemote job
EVERSANA
Pune17 days ago - ...support the Five9 CCaaS environment through the Aceyus analytics platform. This role ensures accurate timely and actionable reporting for contact center operations. The engineer will generate scheduled and adhoc reports investigate data discrepancies coordinate with the Five9...SuggestedFull timeRemote jobWorking Monday to Friday
BETSOL
Bangalorea month ago - ...This role requires a technically skilled professional with 2 years of experience in CCaaS and cloud-based contact center environments. The position focuses on monitoring troubleshooting and ensuring platform reliability using tools like Splunk and Zabbix. Candidates with strong...SuggestedFull timeInternshipRemote jobRelocation
Miratech
Chennaia month ago Rs 15 - 22 lakhs p.a.
...This role is ONLY for candidates with hands-on experience in cloud contact center platforms (Genesys Cloud NICE CXone Five9 Amazon Connect). Applications without this experience will not be considered. SummitNext is fast growing BPO and technology company with operations...SuggestedFull timeSummitNext Technologies Sdn Bhd
Pune28 days ago- ...global team driven by our common purpose to deliver a better world. Join us. Job Description We're looking for a hands-on Contact Center operations specialist who combines deep Contact Centre expertise with Lean Six Sigma rigour. You will own the OpEx agenda for...SuggestedContract workWork at officeLocal areaWorldwideFlexible hours
- ...inquiries and resolve simple and basic support issues. What you will be doing Provides customer support by calls. Serves as primary contact for customer issues. Processes a high volume of consumer inquiries of products and services and resolves a targeted percentage of...SuggestedWorldwide
- ...future from the ground up offering you the chance to join us and make a significant impact. As a Software Engineer III - Cloud Contact Center Engineer at JPMorgan Chase within Chase UK you will design implement and support our enterprise contact center solutions using...SuggestedFull time
JPMorganChase
Bangalorea month ago - ...outcomes for customers and agents. As a Principal Product Manager (IC4) for Workforce Engagement Management (WEM) in the CRM Omnichannel Contact Center domain, you will own product strategy and execution across the following capability areas: Scheduling & Forecasting (WFM)...SuggestedFull timeWork at officeRemote jobFlexible hours
- ...organization, offering comprehensive benefits and opportunities. Learn more at betsol.com Job Description About the Role The Contact Center Engineer - Aceyus Reporting Engineer is responsible for building, maintaining, and supporting reporting solutions for the Five...Full timeWorking Monday to Friday
- ...their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Contact Centre Representative. In this role, you will: Answers (or makes) phone calls from our HSBC customers in a polite and friendly...Permanent employmentFlexible hours
- ...to appropriate Product Support Specialist. What You will do Provides customer support by phone to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. • Processes a high...
- ...THE POSITION : The NICE Contact Center Engineer is responsible for the design configuration implementation and ongoing support of the organizations NICE contact center platform with a strong focus on omnichannel customer engagement. This role supports voice and digital...Full timeRemote job
EVERSANA
Pune15 days ago - ...Job Title: SaaS & CRM Implementation Specialist (Contact Center & AI) Location: Gurugram - Hybrid Employment Type: Full-Time About the Role We are looking for a SaaS & CRM Implementation Specialist with hands-on experience in deploying and managing Customer...Full timeHybrid workWork at officeRemote job
- Collections Representative For Inbound / Outbound Contact Center Start Date Starts Immediately CTC (ANNUAL) Competitive salary Competitive salary...Full timeWork at officeImmediate startShift work
- ...SBI Card is hiring for the role of Senior Executive - Contact Centre! Responsibilities of the Candidate: Responsible for handling of social media requests from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Liaise...
- ...trust in how we show up everywhere & always. Want in Join the #VTeamLife. What Youll Be Doing... The Network Engineer for PSAP Contact Database innovation will drive the strategic adoption of next-generation technologies to automate enhance the efficiency accuracy and...Full timeHybrid workWork at officeWork from homeUS shiftDay shift
Verizon
Chennaia month ago - ...Job Description THE POSITION : The QA Engineer is responsible for validating the quality, stability, and readiness of NICE contact center solutions across voice, digital, omnichannel, and integrated CRM experiences. This role ensures that platform configurations,...
- ...Role Overview We are seeking a highly skilled Business Analyst to support a large-scale Contact Center Transformation Program . The ideal candidate will have strong expertise in designing and implementing chat journeys (mobile & web) and proven experience in deploying...Full time
- ...technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook. Inviting applications for the role of Lead Consultant QA (Contact Center & Agentic Application Testing) We are looking for a seasoned QA Lead Consultant with deep expertise in Amazon Connect and AI...Full timeContract work
Genpact
Gurgaona month ago - ...Experience: 8-15 Years Notice period –Immediate L1 Interview –Project/Program Manager skills + Banking Domain + Channels and Contact center automation Please see JD below: Lead PM with strong experience in Channels and Contact centre automation. Has strong...Remote jobLocal areaImmediate start
- ...fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Contact Center Shared Services Representative. In this role you will: Working in a contact center environment handling multiple...Full timeFlexible hours
HSBC
Bangalorea month ago - ...recruiters and making final hiring decisions. # Scale and manage performance Run the floor during shifts, drive core KPIs (dials, contacts, talk time, appointments or sales, conversion rate) and hold team leads and agents accountable to clear targets. # Execute training...Permanent employmentFull timeShift workNight shift
- ...powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Role – Contact centre BA Level - Senior Responsibilities, Skills and Expertise - Contact centre operation & modernization – Hands-on...Full time
