Average salary: Rs978,734 /yearly
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- ...and deployment of Genesys Cloud solutions. Develop RESTful APIs microservices and cloud-native components 8 for high-performance contact center applications. Monitor and optimize application performance scalability and cost within the cloud ecosystem Develop...SuggestedFull time
- Executive - Customer Service (Night Shift - Inbound Contact Center) Start Date Starts Immediately CTC (ANNUAL) Competitive salary Competitive salary...SuggestedImmediate startNight shift
- ...growing their companies, connecting with customers, and making their mark - and we get to help make that happen. About the Role: The Contacts Team is at the heart of our CRM platform, managing the core infrastructure for contact records, views, filters, segmentation, and...SuggestedRemote jobFull timeFlexible hours
- ...Collab Contact Centre Location : Mumbai / Bengaluru Required Skills (Must Have and should meet all the below standards for qualifying to this role) Installation of UCCE components such as ICM CVP CUIC Finesse CCMPVVB CUSP Configuration of UCCE...SuggestedFull time
- ...We are looking for a highly skilled Amazon Connect Contact Center Engineer to join our dynamic team. The ideal candidate will have significant experience in designing developing and maintaining contact center solutions with Amazon Connect including expertise in call routing...SuggestedFull timeInternshipRemote jobRelocation
- Workforce Management & Analytics Specialist Contact Center Operations Start Date Starts Immediately CTC (ANNUAL) Competitive salary Competitive salary...SuggestedLong term contractLocal areaImmediate startFlexible hours
- ...evening shift (12:00 PM 8:00 PM IST) . Payment Experience roles at Flywire are not your typical support roles. As the first point of contact at Flywire you will be equipped with broad knowledge of Flywires core business capabilities which alongside your positive attitude...SuggestedFull timeHybrid workRemote jobFlexible hoursWeekend workAfternoon shift
- ...ownership and accountability for resolution of all inquiries attend ongoing training to develop job skills products/services knowledge and Contact Center skills. They/Them recommends process improvements for optimal service and efficiencies; participate on teams in support of the...SuggestedFull time
- ...fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Contact Centre Representative. In this role, you will: Answers (or makes) phone calls from our HSBC customers in a polite and friendly...SuggestedPermanent employmentFlexible hours
- ...Create, implement, interpret and manage all Genesys reporting to drive consistent definition and centralized data analytics for all contact center teams and programs · Analyze caller behavior data from IVR applications and Genesys platform to facilitate data-driven...SuggestedRemote job
- ...designing agents, intents, entities, and webhooks.- Create and maintain custom reports and dashboards using Cisco Analyzer for Webex Contact Center, CUIC, and Google Analytics to analyze contact center performance.- Integrate WxCC with CRM systems like Salesforce, Microsoft...SuggestedHybrid work
- ...powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Role – Contact centre BA Level - Senior Responsibilities, Skills and Expertise - Contact centre operation & modernization – Hands-on...SuggestedFull time
- ...We are seeking an experienced Senior Business Analyst to join our team within a Contact Centre Infrastructure. The role will focus on delivering end-to-end IVR solutions across global markets. The role requires strong analytical and communication skills with the ability to...SuggestedFull timeInternshipRemote job
- Job Title : Data Analyst Contact Center Analytics.Location : Gandhinagar, Gujarat.Job Mode : On-site/ Remote.Shift Timing : 6:30 PM IST 3:30 AM IST (Flexible for US clients).Experience : 3+ Years.Benefits : Food allowance, Night shift allowance (as per the process), Cab/ Petrol...SuggestedRemote jobUS shiftFlexible hoursShift workNight shift
- ...Job Summary We are seeking an experienced specialist who can design, develop, and maintain Asterisk/FreePBX telephony systems for contact center and conferencing environments, while also building APIs for call routing, call bridging, conferencing control, and integrations...SuggestedFull time
- Contact Centre Representative Start Date Starts Immediately CTC (ANNUAL) Competitive salary Competitive salary Experience...Full timeImmediate startWorldwideUS shiftFlexible hoursShift work
- Customer Contact Representative Start Date Starts Immediately CTC (ANNUAL) Competitive salary Competitive salary Experience...40 hours per weekFull timeTemporary workImmediate startRelocationShift workNight shift
- ...Sr. Adviser - Contact Centre leads end-to-end contact centre operations providing personalized support to global teams resolving escalations driving continuous improvement and promoting RT3C values. They possess strong leadership skills extensive knowledge of contact centre...Full time
- ...customer and offer a differentiated experience. To partner with us in this mission we are looking for a talented Specialist - Contact Center (Outbound) to join our Customer Service team in Mumbai. Your typical week might include the following: Execute and Supervise...Full timePart timeFixed term contract
- ...responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us. Required Experience: Unclear Seniority...Full timePart timeWork from homeWorldwideShift work
- ...overseeing the planning, installation, maintenance, and management of the organization's telecommunications infrastructure including contact centre platforms and branch connectivity. This role ensures that all telecom systems, including voice, data, and network communications...Contract work
- ...needed for new business opportunities and implementation of Genesys set up and workflows for new clients Requirements ~5+ years in a contact center support environment, strong recent experience in utilizing Genesys cloud CX platform ~ Skills in Genesys CX platform...Remote job
- ...tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook. Inviting applications for the role of Assistant Vice President Contact Centre Lead! In this role the person will be responsible for leading the overall operations of a financial services account. Will...Full time
- ...effectively in a team-oriented environment. Preferred Qualifications: Previous leadership or supervisory experience particularly in a contact center. Experience using Google Workspace or Microsoft Office Suite (Docs/Word Sheets/Excel Slides/PowerPoint). Experience in a...Full timePart timeWorldwideFlexible hoursShift work
- ...Preferred Qualifications: Knowledge of Google Workspace (Gmail Sheets Docs Slides and Drive). Experience managing teams in a contact center service environment. Familiarity with Entrata software or similar property management platforms. Experience working with...Full timePart timeWorldwideFlexible hoursAfternoon shift
- ...discussions. Drive motivation discipline and accountability within the team. Process & Quality Adherence Ensure adherence to Contact Centre scripts compliance and sales protocols. Track call KPIs such as AHT (Average Handling Time) conversion % contact rate and...Full time
- ...scalability, and reliability across distributed systems running at extraordinary scale. Responsibilities: Architect and scale the Contact Creation Engine, ensuring a single source of truth for contact data with 99.95% availability and minimal latency Enhance and...Remote jobLong term contract
- Job Purpose VoIP Engineer (Asterisk Kamailio) - 5-7 Years Experience Duties and Responsibilities A-Minimum required Accountabilities for this role VoIP Infrastructure Design & Maintenance: oConfigure deploy and maintain FreeSWITCH and Kamailio-based systems. ...Full time
- About HighLevel: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing...Remote jobFull time
- Identify and conduct communications activities to improve agent effectiveness and increase customer satisfaction. Create focused communications to reinforce existing processes or introduce new ones. Help manage the tools used for agent communications. Proficient in...Full timeWork at officeShift work