About the job

The Individual would be responsible for managing visa applications for clients, individuals, or organizations. The role involves understanding clients' needs, presenting appropriate solutions, and negotiating terms to close sales successfully. They need to ensure all documentation is complete, handle client queries, coordinate with in-house visa experts, and coordinate and engage with the clients.

Key Responsibilities:
1. Handle end-to-end visa application processing and ensure applications meet country-specific requirements.
2. Verify passports application forms, financial documents, travel documents, invitation letters, insurance, photographs, and other supporting documents.
3. Manage visa appointment bookings, rescheduling, cancellations, biometrics, document submissions, and courier services.
4. Coordinate with B2B partners and travel agents, provide accurate visa requirements, share application updates, and resolve queries within the agreed TAT.
5. Track applications from document receipt to submission, visa decision, passport dispatch, and final delivery while maintaining updated records in CRM or Excel.
6. Coordinate with visa centres and relevant authorities to resolve appointment issues, submission concerns, technical problems, and passport collection matters.
7. Ensure document accuracy, follow visa procedures, proactively follow up on pending cases, and minimize errors and processing delays.

Skill(s) required

Client Relationship English Proficiency (Spoken) English Proficiency (Written)

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

Other requirements

Qualifications-

1. Excellent communication, negotiation, interpersonal, and customer service skills.

2. Fluency in English is essential, and knowledge of other languages is a plus.

3. Candidates with a degree or diploma in Tourism or Travel & Tourism Management preferred.( But not mandatory )

4. Proven experience in visa processing or a related field. (Preferred but not mandatory)

5. Strong knowledge of immigration laws and regulations. (Preferred but not mandatory)

Skills-

1. Knowledge of visa procedures and documentation requirements. (Preferred but not mandatory)

2. Strong communication and interpersonal skills.

3. Professional B2B Communication skills

4. Problem-solving and decision-making skills.

5. High attention to detail and organizational skills.

6. Ability to work independently and as part of a team.

7. Ability to work under pressure and meet deadlines.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 2,00,000 - 3,00,000 /year

Perks

Informal dress code Free snacks & beverages Life Insurance

Number of openings

About Mondy India Private Limited

Mondy India is one of India's leading travel brands providing a range of products from visa, air tickets and hotels accomodations.

Activity on Internshala

Hiring since December 2023

13 opportunities posted

2 candidates hired

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Operations Executive