...guidelines
5.Proficiency in English - Oral and Written Skills
6. Customer Centric
KPIs:
1. 100% recording and registration of complaint / request / query as per PPI guidelines
2. Timely response on emails
3. 100% response to all the emails received
Bachelor’s...
Rs 5 - 9 lakhs p.a.
...team members, assigning specific tasks to other sales team members and monitoring the team's sales performance.
Solving customer complaints and answering customers' questions. ( Solving team members & customer queries, & guiding team members on how to fulfill customer requirements...
Rs 10000 - Rs 20000 per month
...Responsibilities
Handle inbound and outbound calls in a professional manner
Provide excellent customer service to clients
Follow communication scripts to ensure consistency and quality
Manage and resolve customer complaints
Identify and escalate priority issues...
...monitoring the overall Corrective Action Management Process (CAMP) and taking actions on issues that they have identified. They will ensure complaints are being processed in a timely and accurate manner while interacting with global or other regional teams, when needed. Focuses on...
...issues
Providing accurate and timely information to customers
Resolving product or service problems by clarifying the customers complaint
Escalating unresolved issues to the appropriate internal teams
Documenting customer interactions and transactions
Ensuring...
...procedures to promote positive employee relations and maintain a respectful workplace culture.
Conduct investigations into employee complaints or issues ensuring fair and consistent resolution.
Support the performance management process by providing guidance to managers...
...mail content, fault report tracking, voice calls, business etiquette etc
# Timely Response to customer requests and no instances of complaints either internally or externally
#
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification...
...manager on progress and completion of an activity on an agreed (possibly daily) basis
Settle straightforward /minor problems or complaints within agreed limits
Review the priorities of outstanding tasks for self and others and amend as necessary.
Exchange information...
...optical goods and explain to customers in detail about the frames, lenses & contact lenses as per requirement.
Troubleshooting any complaints regarding glasses dispensed from the stores.
Promote eye health by counseling patients, including explaining how to clean and...
...hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Empowers employees to...
...progressive in the improvement of quality and productivity of Inspirus.
● Be a mentor and make sure students get their desired scores.
● Be ready to travel across centers in Mumbai.
● Be committed to the vision of the organization.
● Ensure zero student complaints....
...etc. and generation of invoices as per payment terms
Measurement Metrics
a. No of orders cracked
b. Resolution of customer complaints
Qualifications:
Bachelors degree in Electrical engineering.
Proven experience in technical sales engineering or from Control...
...seamless coordination and implementation of acquisition initiatives, leveraging cross-functional expertise.
Swiftly address customer complaints and service issues related to acquisition efforts, maintaining a high standard of customer satisfaction throughout the acquisition...
...and requests by the use of standard letters and reference to procedures.
• Recognise and escalate potential problem and potential complaint cases.
• Ensure complaints procedure is adhered to and that all complaints are immediately notified to
Senior Administrator....
...scheduling and evaluating preventative maintenance programs.
Providing Exceptional Customer Service
• Handles guest problems and complaints effectively.
• Empowers employees to provide excellent customer service.
• Displays leadership in guest hospitality by...
...customer service.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
Maintaining Culinary Goals
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
•...
...onshore counterparts
3. CLIENT RELATIONSHIP MANAGEMENT : Support Middle Office to address ultimate client needs and resolve customer complaints if any.
4. INFORMATION MANAGEMENT : Supervise preparation and submission of MIS and reports to management as required and...
Rs 2.4 lakh p.a.
...Experience in IPQC, 21 CFR, Change Control, Deviation Management, documentation and approval wherever required.
Investigating Market complaints and Responding to customers on time.
Vendor Audits and vendor qualification as per SOP requirements
APQR preparation and...
Rs 10000 - Rs 12000 per month
...understand their duties or delegated tasks
Monitor employee productivity and provide constructive feedback and coaching
Receive complaints and resolve problems
Maintain timekeeping and personnel records
Pass on information from upper management to employees and...
...and requests by the use of standard letters and reference to procedures.
• Recognise and escalate potential problem and potential complaint cases.
• Ensure complaints procedure is adhered to and that all complaints are immediately notified to
Senior Administrator....
....
Monitor and ensure all arrangements for EGurukul sessions Monthly Meetings and PCs.
Attending special customer requests and complaints and responding to them.
Be alert to seize the sales opportunities during sessions and monthly meetings.
Desired Profile:
High...
Rs 15000 - Rs 20000 per month
...Serve as the primary point of contact for customer inquiries, providing timely and accurate information and addressing any concerns or complaints.
Fluency in English
Good Communication skills.
Must have a thorough understanding of Google Documents
A team player with...
...Customer Relationship Management
Addresses escalated customer related issues complains queries
Forwards customer complaints to relevant functions and follow up for resolution
Process Improvement & Adherence
Identifies processes/procedures in own...
...Roles And Responsibilities
To receive, store and distribute petroleum products in Safe, reliable, complaint and cost-effective manner by adhering to the assign SOPs of Operation, HSSE, Quality, Quantity, Maintenance ,security & Statutory norms at Own locations
. Ensure...
...change management support and appropriate communications for the implementation of projects and initiatives.
Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples...
Rs 2 - 6 lakhs p.a.
...corporate matters. Assist with dispute resolution related to commercial contracts.
Legal Documentation: Draft legal notices, police complaints, and plaints. Assist the Senior Legal Head in activities associated with litigation.
Evidence Preparation and Liaison: Prepare...
...newly developed products. continuous involvement with product management and customer regarding testing, product trials and quality complaints
Raw material rationalization & support on cost reduction initiatives
Candidate should have shop floor experience
Qualifications...
...arranging quiz’s sessions, Problem Solving with FAQs Documentation and Product Recommendation.
7. Resolve all types of customer complaints & concern in close coordination with field staff and customers / consumers and to provide immediate resolution. Mapping the complaints...
...etc. over Remote Support
Answer incoming calls and respond to customer’s emails in timely manner.
Manage and resolve customer complaints.
Identify and escalate issues to supervisors as and when needed.
Provide product and service information to customers.
Research...
...satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
Marriott International is an equal opportunity employer. We believe in hiring a diverse...