Job Title: Inside Sales Specialist

Job Description

Navo Cloud is looking for a motivated, customer-focused, and target-driven **Inside Sales Specialist** to join our growing team. The ideal candidate should possess strong communication skills, sales capabilities, and basic technical knowledge to promote effectively and support services such as website hosting, web designing, corporate email solutions, bulk SMS, and related IT services.

The candidate will be responsible for generating leads, handling customer interactions, understanding client requirements, providing suitable solutions, and ensuring customer satisfaction through both sales and basic technical support assistance.

Roles & Responsibilities

1. Prospecting & Lead Generation

* Identify and connect with potential customers through calls, emails, referrals, and follow-ups

* Generate new business opportunities for hosting, web designing, corporate email, bulk SMS, and IT solutions

* Maintain a healthy sales pipeline and schedule meetings or demos with prospects

* Build awareness about company services and offerings

2. Customer Qualification & Needs Analysis

* Understand customer requirements, challenges, and technical needs

* Recommend suitable products and services based on customer requirements

* Qualify leads and identify sales opportunities effectively

* Analyze customer pain points and provide appropriate solutions

3. Product Presentation & Sales Pitch

* Present company services professionally and confidently

* Explain product features, benefits, and pricing clearly

* Customize sales pitches according to customer requirements

* Handle customer questions, objections, and concerns professionally

4. Technical Support Assistance

* Provide basic troubleshooting support for hosting, websites, corporate emails, and related services

* Assist customers with technical queries and service-related issues

* Coordinate with the technical support team for issue escalation and resolution

* Ensure timely customer assistance and support follow-ups

5. Negotiation & Closing

* Prepare quotations and proposals for customers

* Follow up consistently to convert leads into customers

* Negotiate professionally and close sales effectively

* Achieve assigned sales targets and performance goals

6. Relationship Management

* Build and maintain strong customer relationships

* Ensure customer satisfaction throughout the sales and support process

* Follow up with existing customers for renewals, upgrades, and service updates

* Identify upselling and cross-selling opportunities

7. CRM & Reporting

* Maintain accurate records of customer interactions, sales activities, and support requests in CRM

* Track personal sales targets and daily activities

* Submit daily, weekly, and monthly reports

* Ensure proper documentation of all communications and transactions

8. Market Awareness & Competitor Analysis

* Stay updated with market trends, customer preferences, and competitor activities

* Share customer feedback and market insights with management

* Adapt sales approaches based on industry developments and business requirements

Requirements

Skills Required

* Excellent communication and interpersonal skills (English and Hindi required)

* Strong negotiation and persuasive abilities

* Basic technical knowledge of hosting, websites, emails, and IT services

* Ability to multitask between sales and technical support responsibilities

* Good problem-solving and customer-handling skills

* Familiarity with CRM tools and computer applications

* Self-motivated, target-oriented, and customer-friendly attitude

* Ability to handle rejection and customer complaints professionally

Cloud Growth Executive