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- ...customer experience to all Cookd customers Handle customer queries via calls, chat, email, and social media within defined TATs Manage COD confirmations, NDR calls, RTO closures, abandoned cart follow-ups, and pending orders Ensure customer experience KPIs such as timely...Suggested
- ...reconciliations for the e-commerce business. The role ensures accurate accounting for revenue settlements, payment gateway transactions, courier COD collections, vendor invoices, and expense payments, maintaining financial discipline, compliance, and data accuracy across all digital...Suggested
- ...SLAs such as inbound, inventory management, outbound, manpower planning, rostering, training, employee engagement, vendor partnerships, COD management. Hire, manage & motivate the dark store team (inventory controllers, pickers, packers, store captains, and delivery...SuggestedLocal area
- ...and communicate insights clearly. Nice-to-Have (Preferred) dbt (models, tests, docs, sources, exposures) and CI/CD for analytics cod Python for data wrangling and automation (pandas, Snowflake Connector) Experience with orchestration (ADF) and version control (Git...SuggestedFull timeHybrid work
- ...tracking and promptly address any shipment delays or issues to ensure smooth delivery coordination. Follow up on Cash on Delivery (COD) payments with couriers once the courier has been received by the party. Update the Google sheet with the status of COD payments received...Suggested
- ...for undelivered shipments at customer address 8. Delivery process will be briefed through a training 9. Handing over of cod amount on the same day to the supervisor 10. Undelivered shipments needs to be handed over to the supervisor 11. Proper...SuggestedWork at office
- ...correct status code for undelivered shipments at customer address Delivery process will be briefed through a training Handing over of cod amount on the same day to the supervisor Undelivered shipments needs to be handed over to the supervisor Proper dress code and...SuggestedWork at office
