IT Intern

Job Title:	IT Intern
Department:	IT
Location:	Kohima
Hours:	Full-time

Purpose of the Position

The IT Intern will smooth the operation of systems and ensure users get maximum benefit from them. You will install and configure computer hardware and provide IT support for the organisation. You will be dealing directly with employees/customers who have technical issues such as email issues, forgotten passwords and other technical issues.

You want to take your technical aptitude and turn it into a career. You love learning new things, and the thought of learning new software is exciting

Organisational Unit Function

Install and configure hardware and software components
Test and evaluate new technology
Perform tests on new hardware and software
Define software, hardware and network requirements
Troubleshoot hardware and software issues
Generate solutions using your product knowledge and our knowledge bases
Learn about new products, features, & solutions
Working on easy or simple tickets, such as resetting passwords
Live customer interaction, as required
Analysing, writing, or debugging source code
Help support incidents and use all available resources and knowledge to resolve them
Consistently improve the quality of your work by internalising the feedback and coaching you receive

Selection Criteria

You enjoy working in a fast-paced environment and are able to thrive under pressure. You are highly self-motivated and adaptable to change.

You are a puzzle-solver and love to solve complex problems.

Essential

Bachelor’s degree in computer science or engineering or related field.
0-2 years of experience in a similar role
Excellent written and oral communication skills
Familiar with a range of software and hardware
Customer advocacy, empathy, and keen attention to detail
Database Management
Internet Application Knowledge
Basic computer knowledge. (MS. Office, Word, Excel & PowerPoint) & strong internet research skills.