Job Overview:

We are seeking a dedicated and experienced Food and Beverage Captain to lead our dining service team. The ideal candidate will play a crucial role in ensuring exceptional customer experiences coordinating service activities and maintaining high standards of quality and efficiency in the food and beverage department. If you have a passion for hospitality strong leadership skills and a commitment to delivering outstanding service we invite you to apply for this position.

Responsibilities:

Service Coordination:

Oversee and coordinate all aspects of the dining service including restaurant banquet and event operations.
Ensure a seamless flow of service by managing reservations seating arrangements and guest preferences.

Team Leadership:

Lead and motivate the frontofhouse staff including servers hosts and other service personnel.
Provide training guidance and feedback to enhance the teams performance and guest satisfaction.

Guest Interaction:

Interact with guests in a courteous and professional manner.
Address guest inquiries concerns and special requests promptly and effectively.
Monitor guest satisfaction and take proactive measures to ensure a positive experience.

Quality Control:

Monitor and maintain high standards of food and beverage quality presentation and service.
Conduct regular inspections to ensure cleanliness and organization in dining areas.

Menu Knowledge:

Possess a comprehensive understanding of the menu including ingredients preparation methods and specials.
Provide recommendations and descriptions to guests promoting upselling when appropriate.

Ordering and Inventory Management:

Collaborate with kitchen and bar staff to manage inventory levels and order supplies as needed.
Monitor and control portion sizes and waste to maximize costeffectiveness.

Training and Development:

Conduct ongoing training sessions for staff on service standards menu knowledge and customer service skills.
Keep the team informed about changes in menus promotions and policies.

Event Coordination:

Coordinate with event planners and banquet staff for special events and functions.
Ensure smooth execution of catering services for events held within the establishment.

Adherence to Standards:

Ensure compliance with health and safety regulations as well as company policies.
Uphold and reinforce hygiene and sanitation standards throughout the food and beverage areas.

Requirements:

Proven experience in a supervisory or leadership role within the food and beverage industry.
Strong interpersonal and communication skills.
Excellent organizational and multitasking abilities.
Indepth knowledge of food and beverage operations including service techniques and industry trends.
Familiarity with POS systems and reservation platforms.
Ability to work in a fastpaced and dynamic environment.
A customercentric approach with a commitment to exceeding guest expectations.

customer,operations,bar

Captain - F Diner Lucknow