...Position: Quality Analyst
Brief About Company:
Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing...
Rs 22000 - Rs 30000 per month
...JOB DISCRIPTION FOR QUALITY ANALYST
Should have experience as Quality Analyst 1 year & above.
Should have knowledge of 7 Quality Control tools.
Conduct Transaction Quality Audits and Drive Quality Initiatives.
Provide Transaction Quality Metrics.
Provide Feedbacks...
...and above all fun.
What You Will be Doing:
Performs daily quality audits for FCS front and back office or with other correspondence... ...assigned group, e.g., Fraud or dispute investigation (Opened via call, document or falcon to fraud), chargebacks, merchant rebuttals, rejects...
...provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician... ...for low performing agents. Monitor and evaluate randomly selected calls to assess associates' service level standards and complete evaluations...
...Responsibility:-● Perform call monitoring and develop process improvements to improve the quality and effectiveness of calls when required.
● Provide feedback to associates regarding the call cycle and catered leads.
● Work with supervisors and management to ensure that...
...Summary:
Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and... ...training programs
Responsibilities:
Analyzes and audits call recordings (both inbound and outbound) in order to provide trend...
A Furniture Ecommerce Company based out of Koramangala , Bangalore is looking for Call Quality Analysts for their Customer Support Team
Qualification
1.1 Year of Quality Analyst experience.
Outstanding written and verbal communication.
Excellent problem-solving and...
...opportunities to advance and learn.
We are looking for an experienced quality analyst to be responsible for monitoring data management system... ...level.
Roles and Responsibilities:
QA should audit the calls of the team assigned.
Should complete the daily audit targets...
1.Perform call audits according to defined parameters and standards and monitoring formats and provide data to management.
2. Monitor performance of call responses and provide actionable data to internal stakeholders.
3. Coordinate and
...experience required as a QA
Job Description:
We are looking for a Quality Analyst to join our team in Sector 1, Noida. The ideal candidate... ...career growth within the company.
Thanks&Regards,
Pranshu Sinha
TA Specialist
(***) ***-**** (Call, Whatsapp)
[HIDDEN TEXT]...
...IT Services and IT Consulting industry.
Job Overview
Fresher with less than 1 year of experience needed for the role of Call Quality Analyst at Alphawizz Technologies Pvt. Ltd. in Indore, Madhya Pradesh, India. This is a Full-Time position with opportunities to enhance...
...Job Description for Quality Analyst
Objective of the company-
Our Growing Company is in need of Fresh and experienced young
talents... ....
Job Brief :
1.Monitor, evaluate and score inbound calls against established quality assurance instruments and standards....
Job Role: Call Quality Analyst Responsibilities: Call Audit Purpose of Role: We at Leverage Edu are looking for Associate - Call Quality who would be responsible for doing call audits, identifying process gaps, and generating reports. Job Descriptions:
Job description
Should have a minimum of 5+ years experience into Voice quality /call auditing team management.
CTC Up to 7L
Excellent communication is a must.
Immediate joiners are preferred
Call (***) ***-****,(***) ***-****, (***) ***-****
Required Candidate profile...
...continue to grow and expand we are seeking a skilled and motivated Quality Analyst to join our dynamic team. Job Summary:
As a Quality... ...and evaluate the performance of customer interactions including calls chats and emails to ensure adherence to quality standards and compliance...
Conducting call quality audits on customer interactions to ensure adherence to quality standards and compliance requirement
Analyzing data and identifying trends and areas for improvement
Providing feedback and coaching to customer support executives
Bachelor's degree...
Rs 1 - 2 lakhs p.a.
...Required Skill - Good Communication Skill, Knowledge about AHT/Fetal Call.
Computer Knowledge - Excel/Vlookup/Pivot/Formulas etc... ...International BPO continues to attract talent looking for the
quality of life offered in terms of handsome salary ,
work-life balance...
As a Call Quality Auditor/Analyst, your responsibilities include call monitoring for the calls handled by the customer service agents, performing quality audits, conducting analysis in 7 QC Tools including Root Cause Analysis (RCA) and also in ACPT Analysis, and providing feedback...
...required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills... ...specific objectives for each program.
• Coordinates with quality assurance and other internal departments to identify new training...
Company Description
At sRs cloudcorp, we are dedicated to helping businesses harness the power of the cloud. We offer a comprehensive suite of cloud-based solutions designed to enhance efficiency, scalability, and security. Our team of certified experts is committed to assisting...
...Responsibility Areas:
1. To review emails for any updates
2. Call Insurance carrier document the notes in software and spreadsheet... ...time.
3. Ensure that the deliverable to the client adhere to the quality standards.
4. Ensure follow up on pending claims.
5. Prepare...
Our client is looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost... ...financial analysis (cost-effectiveness, cost-benefit etc.)
Qualities
Excellent organizational skills
Leadership skills with a problem...
...Role and Responsibilities
Manage the daily operations of the call center, ensuring quality and efficiency standards are met
Monitor and evaluate the performance of the tele callers and team leaders, providing feedback, coaching, and training as needed
Ensure compliance...
...and building positive relationships is essential.
Achieving Calling Targets: This indicates that the role involves making phone calls... ...specific targets or goals that need to be met regarding the number or quality of calls.
Business Conversions: This suggests that the...
...Responsibilities: Inbound/Outbound Calls II Good Communication
• Inform customers about the company's products/services and offers
• Manage inbound/ outbound customer calls in a timely manner
• Generate leads that develop into new customers
• Identify customer's needs...
Votiko Solutions PVT. LTD. International Call Center Hiring
Votiko is a digital marketing and technology solutions company. We offer... ...only the best solutions for their businesses. We provide optimum quality web design and digital marketing for a large number of active clients...
...scheduling changes.
• Acts as an escalation point for resolving the most difficult customer issues.
• Evaluates the quality of customer service associates’ calls from customers; provides feedback to reps on strengths and areas for improvement.
• Communicates with clients,...
...Executive-Call center
Duties and Responsibilities:
Handle calls to understand and address companys and clients needs and requirements.
Responding efficiently and accurately to callers and ensuring that client feels supported and valued.
Providing comprehensive...
Flutter Developer Unpaid Internship at SHAMIIT
Company Overview
SHAMIIT (Shami Innovation and Technologies) is a dynamic and innovative technology company that specializes in developing cutting-edge mobile and web applications. Our team is passionate about creating exceptional...
...We are hiring for Associates for our "Medical Information Call Centre(MICC)" team:
This role is office based and should be flexible to work in night shifts.
We are looking for freshers with good communication.
Job location: Mysuru
Job description:
•...