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- ...ownership, macros/playbooks, contact driver reduction). Familiarity with support analytics and KPI management (CSAT, QA, SLA, AHT, reopens, backlog health). Experience improving Zendesk configurations (forms, routing rules, triggers/automations—within role permissions)....Backlog
Prodege, LLC
Itanagar6 days ago - ...Management Monitor live chat and email queues throughout the day; rebalance workload to maintain service levels (SLA/response time/backlog). Coordinate daily coverage, schedules, breaks, and real-time staffing needs; identify gaps and escalate coverage risks early....Backlog
Prodege, LLC
Itanagar6 days ago - ...help us deliver on this promise. Key Responsibilities You'll work with our Product, Engineering, and Design teams to prioritize backlogs and scope new work to be done. You'll help prioritize what new product features we need to build from start to finish through...BacklogRemote jobFlexible hours
doola
Itanagar4 days ago - .... Translate operational needs into clear technical requirements, user stories, and delivery milestones. Drive sprint planning, backlog grooming, dependency management, and release cycles. Ensure timely delivery of features impacting eligibility, claims processing,...BacklogRemote jobWorldwide
sciometrix
Itanagar6 days ago - ...runbooks and SOPs on production readiness for order-related changes. Own daily triage of exception queues, blocked orders and amendment backlogs; drive SLAs for order resolution and document root causes. Generate and maintain operational reports (bookings QA tracker,...BacklogFull timeContract workWork at officeRemote job
Fivetran
Itanagar2 days ago Rs 2 - 3 lakhs p.a.
...Male candidates) Qualification: Diploma / ITI / BA / B.Sc / B.Com Pass out year: 2021 onwards Age: 18 – 25 years No active backlogs Candidates must be from Arunachal Pradesh Must be ready to relocate to Chennai Candidates who already completed...BacklogLong term contractPermanent employmentFull timeRelocationShift workNight shiftAfternoon shift
