About the job

Key responsibilities:

1 . Ensuring customer service delivery meets contractual Key Performance Indicators (KPIs) and quality standards.
2 . Understanding customer requirements and providing accurate resolutions using available decision-support tools and resources.
3 . Listening attentively to customer concerns and demonstrating empathy during interactions.
4 . Greeting customers in a courteous, professional, and friendly manner according to company procedures.
5 . Maintaining basic knowledge of client products and services to provide effective support.
6 . Preparing complete and accurate work records while appropriately updating customer account details.
7 . Participating in activities focused on improving customer satisfaction and overall business performance.
8 . Offering additional products and services to customers whenever appropriate.
9 . Tracking, documenting, and retrieving customer interaction details in the call tracking database.
10 . Responding to customer enquiries by referring to published materials, secondary resources, or senior staff support.

Skill(s) required

Customer Support Data entry Effective Communication Multitasking Problem Solving

Earn certifications in these skills

Other requirements

1 . Graduate or Undergraduate candidates from any discipline can apply.

2 . 0 to 3 years of relevant customer service or support experience is preferred.

3 . Strong customer service orientation and professional behaviour are required.

4 . Good written and verbal communication skills are essential.

5 . Strong computer navigation skills and PC knowledge are preferred.

6 . Attention to detail and accuracy in work are required.

7 . Ability to multitask and adapt quickly to changing work requirements is preferred.

8 . Ability to work independently as well as within a team environment is essential.

9 . Patience and empathy during customer interactions are required.

10 . Flexibility to work rotational shifts is required.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

About Concentrix

Concentrix Corporation, founded in 2004, is a U.S.-based global leader in business process outsourcing and customer experience services. In 2025, it reported revenue of $821.11 billion. The company offers customer care, technical support, sales, B2B services, and debt collection through its worldwide delivery centers. It employs about 440,000 people globally, with its India workforce growing from around 80,000 to over 100,000 in 2025. Concentrix expanded its capabilities by acquiring Webhelp in 2023 and BlinkCX in the Philippines in early 2025, strengthening its consulting and customer experience expertise.

Customer Service Representative - Fresher