About Oyo

At OYO we seek dynamic individuals with a strong customerfocus to help us become the mostloved hotel brand in the world

Key.

About Oyo in India and Business

OYO also known as Oyo Homes & Hotels is an Indian hotel chain. It is the worlds thirdlargest and fastestgrowing hospitality chain of leased and franchised hotels homes and living spaces. Founded in 2013 by Ritesh Agarwal OYO initially consisted mainly of budget hotels. Over a span of six years the startup expanded globally with thousands of hotels vacation homes and millions of rooms in hundreds of cities in India Malaysia UAE Nepal China Brazil UK Philippines Japan Saudi Arabia Sri Lanka Indonesia Vietnam and the United States.

Position

Relationship Manager

Reporting To

Area Revenue Head

Job Objective & Key Result Areas

Build healthy relationship with hotel owners

Deliver good hotel owner and customer experience

Act as a point of contact for hotel owners for operations support & escalations

Help hotel owners to manage their portfolio network improve revenue performance solve issues retain them drive customer experience

Handle hotel owner and customer escalations

Key Performance Indicators

Ensuring occupancy (URNs) month on month

Pay at Hotel (PAH) realization

Ensuring daily availability of Sellable rooms (DSRN)

Education

Graduation/Post Graduation

Experience

2 years of relevant experience in operations handling key accounts handling

Analytical Skills

Prior experience in managing crossfunctional operations and customer escalation

Demonstrate high ethical values

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