Job Requirements
Job Title: Associate Customer Service Manager
Company Name: IDFC FIRST Bank
Job Type: Full-Time
Job Category: Retail Banking
Department: Retail Banking > Rural Banking > Liabilities > Branch Management > Branch Operations
Location: Raipur, Chhattisgarh, India
Additional Parameters
IDFC FIRST Bank is seeking a highly motivated and customer-focused individual to join our team as an Associate Customer Service Manager. As a leading financial institution, we are committed to providing exceptional service to our customers and we are looking for someone who shares this passion.
Key Responsibilities
Manage and oversee the daily operations of the branch, ensuring efficient and effective customer service delivery
Develop and maintain strong relationships with customers, providing personalized and timely assistance with their banking needs
Monitor and analyze branch performance, identifying areas for improvement and implementing strategies to increase customer satisfaction and retention
Train and mentor branch staff to ensure they are equipped with the necessary skills and knowledge to provide excellent customer service
Collaborate with other departments to develop and implement new products and services to meet the needs of our customers
Ensure compliance with all banking regulations and policies, maintaining a high level of integrity and professionalism at all times
Handle and resolve customer complaints and inquiries in a timely and satisfactory manner
Conduct regular audits to ensure accuracy and completeness of branch operations and transactions
Stay updated on industry trends and developments, and make recommendations for process improvements and enhancements to customer service delivery
Qualifications
Bachelor's degree in Business Administration, Finance, or a related field
Minimum of 3 years of experience in retail banking, with a focus on customer service and branch operations
Strong leadership skills and the ability to motivate and develop a team
Excellent communication and interpersonal skills
Sound knowledge of banking regulations and policies
Proficient in Microsoft Office and banking software
Ability to work in a fast-paced and dynamic environment
Willingness to work flexible hours, including weekends and holidays
If you are a self-starter with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank. We offer a competitive salary, benefits package, and opportunities for growth and advancement within the company. Join our team and be a part of our mission to provide financial solutions that empower our customers and communities.