Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We're flexible around whether this role is fully remote , hybrid or office-bound , assuming an appropriate timezone overlap with the team (which is aligned with India Standard Time).

Your future team

The Jira Foundations DevOps group oversee the entire Jira Cloud developer journey, which includes local development and tooling, builds and tests in CI and deployment to all Jira Cloud environments, including production. Our mission is to improve Jira Cloud developer productivity by enabling them to safely and efficiently deliver their changes.

Your role in that team

As a Shield Engineer you will be the first line of contact for other teams within Atlassian, while also increasing the efficiency of the development teams that you are protecting. You will resolve different requests through our service desk by using your excellent product and platform knowledge, build bridges between our development teams and other Atlassian teams and establish processes, construct tooling and automate all the things to improve the effectiveness of your team and surrounding teams over time.

You will help accelerate our engineering teams by providing a world class support experience and improving engineering efficiency, impact and developer experience.

You will report to an Engineering Manager and be embedded directly in a development team.

What you'll do

Unblock fellow Atlassians and resolve their issues and questions
Analyse operational metrics and trends in user queries to find areas for improvement
Be the voice of the customer within the team and represent their needs
Run projects to reduce support load and future improvement
Automate repetitive tasks and improve workflows to reduce toil
Enhance self-serve capabilities through high-quality documentation and training
Partner with experienced Shield engineers in advocating a world class support experience

What you'll need to know

7+ years supporting engineering teams throughout the DevOps lifecycle
Modern development and operational best-practices
How to enhance developer productivity and the end-to-end engineering experience
How to engineer solutions using shell scripting, Python/Java/Kotlin and Cloud Infrastructure (e.g. AWS)
How to use CI/CD and DevOps tools, such as Jenkins, Azure DevOps, Gitlab, Github Actions
(Optional) How to use Atlassian products, such as Jira, Bitbucket Cloud, Pipelines and Bamboo

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: .

We believe that the unique contributions of all Atlassian's create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

Senior Shield Engineer, Jira Foundations DevOps