Job Description

Snr Business Strategy Manager, Revenue & Tax Modernization

To propel our next phase of growth, ServiceNow is aggressively investing in the Global Public Sector organization. We're building a team of collaborative individuals who are passionate about the opportunity to transform the Public Sector using ServiceNow's powerful digital workflow platform.

The company is looking for a Head of Revenue & Tax Modernization who is an expert in the customs, tax and revenue life cycle, the most pressing mission challenges, and the capabilities required to address. The position will be high visibility within ServiceNow and our across the client and partner ecosystem, and will create an opportunity to support accelerated sales results.

You understand core Customs, Revenue and Tax business processes and the surrounding technology ecosystem, including systems of record and third-party data providers. You also have a technical vision for ServiceNow's opportunity to transform national security and will work with customers and partners on the architecture for the solutions with care for this vision. Additionally, you are someone who can work with customers, account teams, and internal technical resources to align customer needs with platform capabilities and solution roadmaps.

What you get to do in this role:

. Own and design innovative industry solutions, aligning industry content, product capabilities, partners, and messaging to enable the field to consistently tell a story and align to customer's key business imperatives while partnering with marketing on external assets showcasing domain knowledge, differentiators, and sales propositions.

. Identify key customer business imperatives to ServiceNow capabilities Regularly meet with customers and partners to gather feedback, and internally vet and test these imperatives.

. Be the voice of the customer internally to sellers, enable partners with solutions, and advise sellers while helping with business planning and sales strategy.

. Research key industry and solution trends from various sources including publications, thought leaders, industry conferences and events. Document and communicate as they pertain to changes in positioning, capability gaps or total addressable market.

. Monitor global challenges and opportunities, identify best growth practices across all markets, and maintain connections with key global players both internally and externally.

. Attend external events of partners, competitors, and customers to bring knowledge to industry sellers, and use extensive ongoing industry knowledge to define and update industry personas and value propositions for each.

. Define discovery questions for key personas, collaborate with the value team to define industry value (both quantitative and qualitative).

. Maintain up-to-date domain assets. Identify gaps in foundational needs such as customer stories, demos, assets, and enablement, creating action plans to address these needs.

. Sponsor global community task force, and focus groups to share knowledge, drive innovation, and host regular community calls to share and gather information across all geographies.

. Offer thought-leadership both internally and externally on domain-related topics and actively engage in speaking, teaching, advocating, and championing the mission area in various forums, including webinars, podcasts, EBCs, customer calls, and more as a representative of the sector.

. Collaborate closely with Account Executives and Solution Consultants on use cases and customer opportunities, enabling teams on relevant solutions.

. Create and lead a global Center of Excellence on Revenue & Tax Modernization.

. Integrate, curate, and share use cases globally related to Customs, Revenue and Tax.

. Partner closely with solution and field marketing to develop relevant and engaging assets. work closely with marketing teams to align assets and events to the GTM strategy.

. Co-innovate solutions with internal team of Architects, Designers and Developers to reimagine complex customer challenges.

Qualifications

To be successful in this role you have:

. Minimum 12+ years of related work experience OR advanced degree with 10+ years' experience, including at least 7 years in technical roles in or selling to the Revenue & Tax client set.

. Experience working with sales, marketing, and product teams with the ability to work as an extended part of the account teams.

. Ability to provide expertise and work with internal ServiceNow product teams.

. Interact at multiple levels within a customer account (Line of Business personas within emergency services professionals, departmental managers, and elected/appointed officials.)

. Ability to travel up to 25% of the time.

. Instant customer credibility with a record of building customer relationships.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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