Roles & Responsibilities

• Design, develop and implement ServiceNow solutions using Integration, Flow designer , Orchestration, Custom Application Development, OMT, Process Automation and other ServiceNow features and functionalities.

• Collaborate with business analysts, process owners and stakeholders to understand the requirements and translate them into technical specifications and solutions.

• Guiding a team or team members with technical knowledge and path forward for implementation

• Follow the best practices and standards for ServiceNow development and ensure the quality and performance of the deliverables.

• Troubleshoot and resolve issues related to ServiceNow applications and modules, as well as provide support and guidance to end users.

• Stay updated with the latest ServiceNow releases, features and enhancements and leverage them to improve the existing solutions or create new ones.

• Provide (technical) leadership to build, motivate, guide, scale, and mentor team members including performance management coaching.

• Actively participate in daily stand-up meetings

• Leveraging modern technologies such as cloud capabilities from various platforms to provide efficient solutions.

• Reusing and scaling components to accommodate future growth and eliminate junk code.

• Support detailed documentation of systems and features.

• Act as liaison between external vendors and internal product, business, engineering, and design teams

Skills Knowledge and Experience

• 7.5-10 years of experience in ServiceNow development, configuration and administration.

• Experience in working with Integration, flow designer, Orchestration, Custom Application Development, OMT, Process Automation, notifications and other ServiceNow modules and functionalities.

• Experience working with Import Set, transform map, table API and Robust Transform Engine

• Experience in integrating ServiceNow with other systems and platforms using REST/SOAP APIs, web services, MID server etc.(Basic/OAuth)

• Experience in working on complex notification logic.

• Minimum two years’ experience in leading a team of developers.

• Deployment experience.

• Strong technical leadership and project delivery including via vendors.

• Knowledge of ITIL processes and frameworks and how they are implemented in ServiceNow.

• Good understanding of web-based Application Architectures and Application interfaces

• Proficiency in client side and server side Scripting.

• Business Rules, Runbook Automation, Workflow development

• Reusing and scaling components to accommodate future growth.

• Experience in Jelly Script/HTML/AngularJS and TM Forum Open APIs a plus.

• Desirable: CSA, CAD, CIS Candidates

Education and Qualification

Masters/Bachelor level degree or equivalent in Computer Science, or related field of study.

Exp: 7 yrs-15yrs

Key Skills: ITSM, ITOM, CSM, Coding, Troubleshooting, bug fixing, implementation , integration, Team handling, Designing, Architectural.

ServiceNow Architect