The Telesales Representative I receives orders, and closes deals of company products or services. Makes and receives calls with the intent of promoting or selling company products or services. Being a Telesales Representative I may respond to customer inquiries by following standard scripts and procedures. Identifies prospects and tracks sales activities in the computer-based systems. In addition, Telesales Representative I selling is the focus of this position. May require an associate’s degree. Typically reports to a supervisor or manager. Being a Telesales Representative I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.
Telesales Representative Job Description Template
Our company is looking for a Telesales Representative to join our team.
Responsibilities:
- Go the extra mile to meet sales quota and facilitate future sales;
- Take and process orders in an accurate manner;
- Ask questions to understand customer requirements and close sales;
- Contact potential or existing customers to inform them about a product or service using scripts;
- Direct prospects to the field sales team when needed;
- Enter and update customer information in the database;
- Keep records of calls and sales and note useful information;
- Answer questions about products or the company;
- Handle grievances to preserve the companys reputation.
Requirements:
- Outstanding negotiation skills with the ability to resolve issues and address complaints;
- Proven track record of successfully meeting sales quota preferably over the phone;
- Ability to learn about products and services and describe/explain them to prospects;
- Excellent communication and interpersonal skills;
- Excellent knowledge of English;
- Proven experience as telesales representative or other sales/customer service role;
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems;
- Cool-tempered and able to handle rejection;
- High school diploma; BSc/BA will be a plus.