Sales Officer

Sales Officer Job Description Template

Our company is looking for a Sales Officer to join our team.


  • Answering customers questions and escalating complex issues to the relevant departments as needed;
  • Calling potential customers to explain company products and encourage purchases;
  • Maintaining an accurate record of all sales, scheduled customer appointments, and customer complaints;
  • Collaborating with the marketing department to ensure that the company is reaching its target audience;
  • Developing and sustaining long-lasting relationships with customers;
  • Screening, recruiting, and training sales employees;
  • Inform leads and customers of current promotions and discounts;
  • Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed;
  • Maintain positive business and customer relationships in the effort to extend customer lifetime value;
  • Source and work customer referrals;
  • Track all appointments, sales, complaints, status reports, etc. thoroughly for manager review;
  • Promote specific products as directed by upper management;
  • Develop strategies for more effective sales, both individually and as part of a team;
  • Perform cost-benefit analysis for prospective customers and advise on appropriate purchase options;
  • Self-improve continuously by way of experience and manager feedback.


  • Motivated, driven attitude;
  • Sales-driven, results-driven, and target-driven attitude;
  • Excellent interpersonal communication skills, both verbal and written;
  • Impeccable customer service skills;
  • Ability to create and deliver client presentations, especially power points and/or white papers;
  • manager;
  • Literacy & numeracy;
  • Upbeat and energised;
  • Excellent interpersonal skills;
  • Perseverance;
  • Flexible and willing take on a variety of tasks;
  • Assistant;
  • Confidence;
  • Reliability and dependability;
  • Patience.