Service Delivery Manager

Service Delivery Manager Job Description Template

Our company is looking for a Service Delivery Manager to join our team.


  • Helping drive a focus on promoting people processes including the sharing of knowledge and driving training initiatives;
  • Lead, and function as chief advocate, for our technical resources, spanning multiple concurrent engagements.


  • Must possess good communication skills;
  • Must be a keen learner and adapt quickly to challenges;
  • Must possess ability to drive team to multi task and deliver on critical objectives;
  • Team Management Skills;
  • Must display initiative and take ownership of critical activities;
  • Ability to travel up to 30% percent of the time;
  • B.S./B.A. degree or equivalent work experience;
  • Manage customer accounts with a delivery team of at least 15-25 people Build long-term relationship with the customer;
  • Consulting background, with proven experience to design, implement and deliver enterprise software solutions;
  • Ensure organizational awareness, new changes in Customer organization;
  • Manage, monitor and motivate cross functional teams assigned to client projects;
  • Ability to interact and communicate with both technical and business leadership;
  • Excellent written and verbal communication, interpersonal, presentation, and analytical skills;
  • Delight clients with our delivery and continuous improvements on delivery process, quality and productivity;
  • Deep knowledge and experience of multiple project delivery methodologies (Scrum, LEAN, Waterfall).