Reservations Agent Job Description Template
Our company is looking for a Reservations Agent to join our team.
Responsibilities:
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation;
- Respond, positively, to sales inquiries to develop future sales leads;
- Identify sales leads, as appropriate;
- Provide prompt and efficient service while maintaining the hotels brand standards;
- Convert, quickly, inquiries into contracted business.
Requirements:
- A highly professional telephone manner and excellent communication skills;
- A passion for delivering great customer service;
- Intermediate computer proficiency;
- Outstanding administration and organizational skills.