Manager – IT Operations (End User Services) Job Description Template
Our company is looking for a Manager – IT Operations (End User Services) to join our team.
Responsibilities:
- Track AMC Contracts and initiate renewals timely. Finalize Scope for new AMC’s/Renewals;
- Ability to creatively seek internal clients’ requests to work around limitations of mobile app and registration site;
- Contractor ID Management. (Extension, BGV Updation, Exits/Deletion for aligned team members).
Requirements:
- Customer-service and problem-solving attitude;
- Bachelor’s degree in Computer Science or equivalent subject;
- ITIL Version 3 or 4 foundation Certified;
- Demonstrable experience in handling large end user setups in ITES/BPO Industry;
- Should be able to deliver on tight timelines;
- Strong domain knowledge and technical orientation.