IT Support Specialist

IT Support Specialist Job Description Template

Our company is looking for a IT Support Specialist to join our team.

Responsibilities:

  • Ordering required equipment (Computers, Phones etc.);
  • Excellent communication skills;
  • Coordinate with and support external vendors, such as our ISP and telephone providers;
  • Windows OS XP-8 and MAC OS X troubleshooting;
  • Troubleshoot and support email issues (GMAIL/Outlook);
  • Troubleshoot and support wireless and wired networks;
  • Willing to travel;
  • Support user hardware and software, including laptops, printers etc…
  • Develop training materials and procedures to streamline efficiency.

Requirements:

  • Troubleshooting cloud based infrastructure such as Dropbox, Google Apps, Slack, etc;
  • 1-3 Years of experience supporting basic IT related issues in an enterprise setting;
  • Active Directory experience (desired);
  • Hardware/Software break fix;
  • Windows OS XP-8 and MAC OS X troubleshooting;
  • VPN configuration and implementation experience (desired);
  • Excellent Communication skills;
  • Networking Experience.