front office Executive Job Description Template
Our company is looking for a front office Executive to join our team.
Responsibilities:
- Monitor office supplies and place orders when necessary;
- Keep updated records and files;
- Prepare outgoing mail by drafting correspondence, securing parcels etc;
- Greet andwelcome guests;
- Assist other departments wherever necessary and maintain good working relationships with Team Members;
- Maintaining records of Out ward & Inward mail;
- Co-ordinating with various departments as per enquires;
- Supervise the efficient operations of reception including check in/out procedures;
- Manage Guest requests, inquiries, and complaints promptly and completely;
- Attending Incoming & Outgoing Calls;
- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations;
- Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards;
- Advise your shift team of any special events or VIP Guests in the hotel that day;
- Support team members in handling guest requests and enquires to ensure a positive outcome is achieved;
- Work with your Manager to identify a specific project to complete during your internship placement.
Requirements:
- Customer service orientation;
- 2+ Years relevant experience. preferable in resort setup;
- Knowledge of office management and basic bookkeeping;
- Problem-solving skills;
- Familiarity with office machines (e.g. fax, printer etc.);
- Media / Entertainment / Internet;
- Applicant should be from Hotel Management background;
- Ability to interact with executives and clients;
- Ability to work on your own and as part of a team;
- Personable, energetic individual with excellent organizational and communication (written and verbal) skills;
- Sales Support and Documentation;
- Internal and External Communication;
- Front Office experience in the hotel, leisure, and/or retail sector;
- Bachelor’s degree;
- Front Desk Management.