Executive – Customer Care – BPO

Executive – Customer Care – BPO Job Description Template

Our company is looking for a Executive – Customer Care – BPO to join our team.


  • Follow communication scripts when handling different topics;
  • Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives;
  • Meet personal/team qualitative and quantitative targets;
  • Frequently attend educational seminars to improve knowledge and performance level;
  • Build sustainable relationships and engage customers by taking the extra mile;
  • Seize opportunities to upsell products when they arise;
  • Manage large amounts of inbound and outbound calls in a timely manner;
  • Keep records of all conversations in our call center database in a comprehensible way.


  • Track record of over-achieving quota;
  • Customer focus and adaptability to different personality types;
  • Ability to multi-task, set priorities and manage time effectively;
  • Experience required 0 to 4 years;
  • Strong phone and verbal communication skills along with active listening;
  • Previous experience in a customer support role;
  • 10+2 High school degree, Diploma, Graduation;
  • freshers candidates.