Executive – Customer Care – BPO Job Description Template
Our company is looking for a Executive – Customer Care – BPO to join our team.
- Follow communication scripts when handling different topics;
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives;
- Meet personal/team qualitative and quantitative targets;
- Frequently attend educational seminars to improve knowledge and performance level;
- Build sustainable relationships and engage customers by taking the extra mile;
- Seize opportunities to upsell products when they arise;
- Manage large amounts of inbound and outbound calls in a timely manner;
- Keep records of all conversations in our call center database in a comprehensible way.
- Track record of over-achieving quota;
- Customer focus and adaptability to different personality types;
- Ability to multi-task, set priorities and manage time effectively;
- Experience required 0 to 4 years;
- Strong phone and verbal communication skills along with active listening;
- Previous experience in a customer support role;
- 10+2 High school degree, Diploma, Graduation;
- freshers candidates.