Customer Support Executive

Customer Support Executive Job Description Template

Our company is looking for a Customer Support Executive to join our team.


  • A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof;
  • Greeting & welcoming passengers before Boarding flight;
  • Responsible for safety and comfort of passengers;
  • Food & beverage service/Customer service;
  • Contacting through mails and calls;
  • Acknowledge the customer with ticket number to customer and provide TAT;
  • Follow up to ensure that appropriate actions were taken on customers requests;
  • Provide World Class Customer Service;
  • Maintaining a database of contact information;
  • Presenting and demonstrating the value of products and services to prospective buyers;
  • Need to maintain Accuracy in Reports;
  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints;
  • Handling outbound and inbound calls;
  • Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External);
  • Compiling and analyzing data to find trends.


  • Basic Computer Skills;
  • Any Graduate/Hotel Management/ATHM;
  • Any Diploma or degree in aviation/Hospitality can be an advantage;
  • Freshers can Apply;
  • Pleasing personality with strong interpersonal skills;
  • Age between 18-29 yrs;
  • Handling calls inbound and outbound;
  • Good listening and problem-solving skills;
  • Good communication skill, polite speaking and have the approach for expanding production with his/her skills;
  • Qualification: 12th Pass (HSE), Any Graduate Experience-freshers;
  • American English spoken skill is an Add-on;
  • Work location Marathahalli, Bangalore;
  • Good communication skills, Talktive, Active, convincing skills, Patience, LOANS, Team Leader, BUSINESS LOAN, PERSONAL LOANS, CREDIT CARDS;
  • Experienced as well as Freshers are Welcome;
  • Report analysis (monthly report for revenues & expenses).