Customer support Excecutive Job Description Template
Our company is looking for a Customer support Excecutive to join our team.
- Keep records of customer interactions, process customer accounts, and file documents;
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
- Ability to multi-task, prioritize, and manage time effectively;
- Provide accurate, valid and complete information by using the right methods/tools;
- Familiarity with CRM systems and practices;
- Follow communication procedures, guidelines and policies;
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Ability to handle pressure;
- Excellent communication and presentation skills;
- Good interpersonal skills;
- Ability to listen and active problem-solving skills.