Customer support Excecutive

Customer support Excecutive Job Description Template

Our company is looking for a Customer support Excecutive to join our team.


  • Keep records of customer interactions, process customer accounts, and file documents;
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
  • Ability to multi-task, prioritize, and manage time effectively;
  • Provide accurate, valid and complete information by using the right methods/tools;
  • Familiarity with CRM systems and practices;
  • Follow communication procedures, guidelines and policies;
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.


  • Ability to handle pressure;
  • Excellent communication and presentation skills;
  • Good interpersonal skills;
  • Ability to listen and active problem-solving skills.