Customer Success Manager – Zoom Job Description Template
Our company is looking for a Customer Success Manager – Zoom to join our team.
Responsibilities:
- The CSM is the Trusted Advisor, manages deployment, and product adoptions for customer accounts;
- Closely manage and nurture accounts to identify and eliminate risk attribution;
- Develop and maintain long-term relationships with stakeholders within assigned accounts;
- Create and deliver monthly reports to highlight customer successes and provide on-going recommendations for further optimization;
- Plan and conduct on-boarding and training for new customers;
- Collaborate with key internal stakeholders with demonstrated ability to take direction and produce required results.
Requirements:
- Minimum of 3+ years experience and a proven track servicing strategic accounts;
- Previous experience working in a Client or Customer Success role within one of these industries: cloud/SAAS and audio video venders;
- Possess excellent verbal and written communication skills, including ability to present to executive and key decision makers;
- BA/BS degree or equivalent working experience;
- Minimum 1+ year of Customer Success Management experience;
- Strong product knowledge of Video / Audio Collaboration with ability to articulate how to best use and deploy the service;
- Great interpersonal skills with a positive attitude;
- Strong acumen of software industry;
- CRM experience with Salesforce.com preferred;
- Ability to demonstrate account portfolio planning competency, ability to prioritize work and strong time management skills are required;
- Ability to deliver customized presentations and demonstrations via web conference.