Customer Service Executive

Customer Service Executive Job Description Template

Our company is looking for a Customer Service Executive to join our team.


  • Match the request to the right team;
  • Collect feedback post-service;
  • Do all of the above with a smile;
  • Manage customer expectations when things go wrong;
  • Take detailed requirements of the inbound service requests;
  • Collaborate with management teams to stay updated on new products, services, and policies;
  • Other duties as requested;
  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints;
  • Attention to detail. Singular focus on quality;
  • Refer unresolved customer grievances or special requests to designated departments for further investigation;
  • Record customer information within our customer service database;
  • Answer incoming customer inquiries;
  • Engage with clients in a friendly and professional manner while actively listening to their concerns;
  • Follow up to ensure that appropriate actions were taken on customers requests;
  • Basic computer and internet skills.


  • Good Command over written and Spoken English;
  • SQL server 2008 with XML fundamentals;
  • .Net 3.5 or preferably 4.0 ;
  • interpersonal skills;
  • Excellent command over spoken Hindi, Telugu (Hyderabad roles only) and Kannada (Bangalore roles only);
  • Empathy;
  • Development, maintenance and tuning of Stored Procedures;
  • Industry;
  • Strong problem-solving, debugging and communication skills;
  • Attention to detail. Singular focus on quality;
  • Communication skills;
  • Problem Solving Approach;
  • Experienced in developing and supporting large scale corporate business applications;
  • BPO / Call Centre / ITES;
  • Strong client communication skills (In English, both spoken and written).