Customer Care Professional (Voice)

Customer Care Professional (Voice) Job Description Template

Our company is looking for a Customer Care Professional (Voice) to join our team.

Responsibilities:

  • Deliver Employees, Customers and Shareholder metrics as per goals;
  • Document necessary account information and offer custom solutions that benefit the customer;
  • Gather relevant information from customers as required and update it accurately to facilitate the decisioning process;
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality;
  • Resolve all customer queries and follow established problem ticket recording procedures as appropriate;
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value;
  • Balance customer interests with the interests of American Express;
  • Candidate should be open to work in India time nights shifts as we have a 24/7 work environment;
  • Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.

Requirements:

  • Graduate or Under Graduate (with prior international call center experience) in any field from a recognized University can apply;
  • Knowledge of Amex card product would be preferred;
  • Strong Written and Verbal communication;
  • Demonstrated consultative experience, ability to influence, resourceful;
  • Analytical mind & attention to detail;
  • Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.