ORM (Online Response Management) Executive Job Description Template
Our company is looking for a ORM (Online Response Management) Executive to join our team.
Responsibilities:
- Ability to propose logical solutions as well as communicate them clearly and effectively;
- Taking care of all deliveries of the client as per SLA;
- Maintaining daily, weekly, monthly, quarterly and yearly reports;
- Responding to customer queries and complaints;
- Sets processes in place for managing the key tasks;
- Monitor trends in social media tools, digital platforms and other applications;
- Encouraging adoption of relevant social media techniques into the corporate culture and into all the company’s services;
- Real-time tracking;
- Fast thinking individual who can create content on a variety of complaints, queries or requests;
- Manage work efficiently, generate ideas collaboratively with the team, and must have a passion for content.
Requirements:
- Team player;
- The ability to collect and analyze data volumes to derive the right insights;
- Excellent written and verbal communication skills;
- Strong research skills;
- Good time management and proficient with MS Office;
- Strong grammatical knowledge and keen attention to detail;
- Good knowledge about social media platforms;
- Bachelor’s degree from any stream.