Telecalling Executive Job Description Template
Our company is looking for a Telecalling Executive to join our team.
Responsibilities:
- Giving proper information to the customer;
- Politeness,Patience,Hardworking and Good Attitude;
- Explaining the process of services;
- Daily submission of reports;
- And updating details at webportal;
- Maintaining records of all conversations in our database;
- Take and process orders in an accurate manner;
- Go the extra mile to meet sales quota and facilitate future sales;
- Ask questions to understand customer requirements and close sales;
- Enter and update customer information in the database;
- Direct prospects to the field sales team when needed;
- Contact potential or existing customers to inform them about a product or service using scripts;
- Keep records of calls and sales and note useful information;
- Handle grievances to preserve the companys reputation;
- Answer questions about products or the company.
Requirements:
- Cool-tempered and able to handle rejection;
- Proven experience as telesales representative or other sales/customer service role;
- Excellent knowledge of English;
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems;
- Ability to learn about products and services and describe/explain them to prospects;
- Industry;
- Generate leads and handle prospecting (i.e., Cold Calling/Outreach, Emails, WhatsApp, Social Media Networking, Events, etc.);
- Excellent communication and interpersonal skills;
- Outstanding negotiation skills with the ability to resolve issues and address complaints;
- Basic Computer Knowledge (Internet, Social Networking Sites/Facebook/twitter/linkedin/Whatsapp, MS Word, MS Excel);
- Regular follow up until maturity, consistent in performance and achieving targets;
- Proven track record of successfully meeting sales quota preferably over the phone;
- Good communication Skill English and Hindi;
- Education / Teaching / Training.