Senior Cloud Service Operations Analyst Job Description Template
Our company is looking for a Senior Cloud Service Operations Analyst to join our team.
Responsibilities:
- Responsible to design, implement and operate software tools and process for end-to-end monitoring of all technology assets;
- Resolve complex technical issues and drive innovation that improves system availability, resiliency, and performance;
- Work with operational teams to automate proactive actions to proactively solve problems through automation;
- Engineer monitoring solutions operations and policies to drive proactive alerts and notification;
- Define, drive, and implement architecture strategy for end-to-end monitoring.
Requirements:
- Strong communication, presentation and business and technical writing skills;
- Minimum 10 years system administration of Enterprise Monitoring Systems;
- Ability to architect monitoring tool solution end to end for new deployments;
- Advanced knowledge of Enterprise Monitoring metrics, reporting, logging and best practices;
- Experience with SNMP traps;
- Knowledge of SCOM and Solarwinds monitoring tools will be a plus;
- Strong Experience with Windows, Unix and Linux Systems;
- Working knowledge on Operating systems primarily Windows/Linux, networking fundamentals along with communication protocols WMI, RPC, SNMP, etc;
- Minimum 10 years of experience in Management products, i.e.: BMC ProactiveNet / Patrol, OEM and Microsoft SCOM, SolarWinds;
- Strong application and database experience as an operations or architecture resource;
- Desire and ability to thrive in a fast-paced, highly demanding, dynamic business and information technology environment;
- Minimum of 3 years of experience in Application Performance Monitoring tools and Real User Monitoring tools;
- Working knowledge of automated QA tools like selenium;
- Hands-on experience in integrating EMS and ITSM tools (bi-directional API Integration);
- Experience in Python/JavaScript programming/WMI/ PERL/UNIX/powershell/vbscript,