technical manager Job Description Template
Our company is looking for a technical manager to join our team.
Responsibilities:
- Establish team goals and manage team performance;
- Identify and implement changes to methods, processes, systems and technologies to improve TTV;
- Contribute to strategic direction of Technical Services organization;
- Build great TS teams by on-boarding and mentoring both experienced and recent graduate engineers;
- Generate White Papers for advanced Delphix solutions;
- Hire, retain and develop Technical Services staff;
- Fosters and maintains a strong culture of customer service and responsiveness among team;
- Troubleshoot difficult client issues with Engineering and Support;
- Create and enhance Training Material;
- Support Sales efforts as a Delphix Subject Matter Expert (SME) with a Business Perspective;
- Feedback client and sales functional needs to Engineering as actionable enhancement requests;
- Improve Professional Services Offerings by integrating field observations and solutions into the methodology;
- Deliver complex (multi-month) implementations in conjunction with Customer Success and Solutions Architect group;
- Implement the Standard post-sales package for new Delphix clients: kickoff, architecture review, install and config, optimize, train, document;
- Align individual interest with business needs and goals (as spelled out by Technical Services Director).
Requirements:
- Experience managing client service teams and personnel;
- Ability to encourage unity and productivity in TS team;
- Professional Services/Consulting experience;
- UNIX/LINUX or Windows Sysadmin skills (build software, troubleshoot OS errors, analyze performance bottlenecks);
- Proven enterprise software install and configuration skills;
- Ability to identify issues and risks proactively, predominantly in time to affect outcomes;
- 3+ years’ experience in leading a team of highly skilled engineers;
- Strong management and organizational skills. Ability to foster a team with an emphasis on high performance and guaranteed delivery;
- Demonstrate the ability to indirectly influence others across the organization;
- Strong scripting in at least one of these languages—Bash shell, Powershell, Python, or Perl;
- Experience with remote reporting relationships, both up and down;
- Ability to interface with executive level management and give senior level presentations;
- Ability to travel frequently;
- Familiarity with Confluence, Google Apps/Drive, Gmail productivity tools;
- Ability to attract, hire and retain high performing professionals.