Subject Matter Expert

Subject Matter Expert Job Description Template

Our company is looking for a Subject Matter Expert to join our team.

Responsibilities:

  • Non OCR Case Scrubs, Generating Analysis Report and Feedback to the FTEs;
  • Providing guidance and implementing the capacity to resolve the problems and actively participating the questions forwarded;
  • Solving the doubts of our app users based on respective subject ( cbse to jee/neet );
  • Assisting the QC process;
  • Coordinating with different departments to resolve the escalation cases via Call, Email, Chat and;
  • Need to provide online support to students regarding the respective subject through an online platform and posting of notes & other materials;
  • Leading outreach, education efforts to each question asked;
  • Working on doubt solving app’ InstaSolv ‘;
  • Must have in depth knowledge in the respective fields.

Requirements:

  • Experience of teaching / tutoring will be preferred;
  • Must have in depth knowledge in the respective fields;
  • Excellent conceptual knowledge of the subject.