Service Delivery Manager / Cloud Operations Manager

Service Delivery Manager / Cloud Operations Manager Job Description Template

Our company is looking for a Service Delivery Manager / Cloud Operations Manager to join our team.

Responsibilities:

  • Develop processes to manage operations, assist in technical standards development, architecture development, and staff development;
  • Develop and maintain lifecycle processes to mitigate risk and ensure platforms remain current;
  • Oversee and support incident, problem, configuration and change management processes for all cloud services;
  • Develop and report KPIs to measure platform performance, capacity, availability, etc;
  • Manage and implement security policies for cloud services and security audits;
  • Monitor Cloud Services platforms for availability and uptime;
  • Accountable for the project Cost and Budget and for Data Privacy and Cloud Environment Security;
  • Work with fellow operations and development teams on complex problems, and make decisions and recommendations about systems improvements;
  • Define and report Key Performance Indicators and SLAs;
  • Perform on- call duty as part of a team maintaining 24 7 availability and performance of our cloud infrastructure;
  • Be available 24/7 to aid in managing critical issue/problem resolution;
  • Provide communication through all tiers of support to ensure incidents are resolved expeditiously;
  • Manage global cloud operations.

Requirements:

  • Minimum of 3 years- experience in customer management roles or equivalent;
  • Minimum of 8+ years- experience in Information Technology fields (Linux, Servers, Databases, Network, etc);
  • Three To Five Years Of Demonstrated Technical Management/supervisory Experience In Systems Operations(Linux/App Background.

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