Senior SAP Basis Lead Job Description Template
Our company is looking for a Senior SAP Basis Lead to join our team.
Responsibilities:
- Report delivery status to Customers Management and develop required delivery documentations;
- Technical support for activities troubleshooting issues Serve as primary contact for Client Management multi-vendor inquiries and concerns;
- Providing L3 support for critical tickets and handling RCA exceptions for tickets Monitoring SLAs Providing;
- Develop process improvements to achieve cost effectiveness and time saving;
- Escalation management Shift handovers roaster management Timecard compliance Process compliance;
- Knowledge on Oracle and DB2 Database with HANA optional;
- Understanding on Support Package upgrade Refresh Maintenance window Optional non SAP products like Sabrix RFGun Fedex products.
Requirements:
- Minimum 8 years of experience in SAP Basis;
- AM Basis senior Lead managing 15 resources for 100 offshore project supporting 24/7 model.