Senior Manager – Voice Coach Job Description Template
Our company is looking for a Senior Manager – Voice Coach to join our team.
Responsibilities:
- Develop Action plans and report out the improvement process in business reviews;
- Plan and run campaigns to drive awareness/improvements on compliance, communication and process;
- Analyze the mentoring / training needs of the agents and support them in delivery;
- Possess detailed knowledge of the Domain (V & A and Customer Service Skills).
Requirements:
- Excellent written and verbal skills;
- Experience in working in a call center environment and training large teams;
- Monitor calls on communication, soft skills, and process and compliance parameters;
- Experience as a trainer in soft skill / telephone/ chat and email etiquette.