Key Account Manager Job Description Template
Our company is looking for a Key Account Manager to join our team.
Responsibilities:
- Develop account in line with the corporate targets and meet the growth and profitability objectives;
- Manage Momentum Through the Sales Cycle;
- Conducting extensive Market Research on all potential clients;
- Articulate and Deliver Value Proposition;
- CRM (Customer Relationship Management) utilization;
- Continually review Key Performance Indicators (KPI) and assist with managing reports and client drive IT solutions (such as EDI requirements);
- Focal point for escalations and problem solving;
- Building and maintaining strong, long-lasting customer relationships;
- Establish and maintain strong client relationships;
- Engaging in project management duties;
- Ensure clear, concise, and accurate communication of product information to customers;
- Operate as the lead point of contact for any and all matters specific to the assigned clients;
- Serve as a brand ambassador for Tripoto in front of clients and market leaders;
- Listen to the voice of the client and provide inputs to improve existing product and create new offerings to various teams when needed;
- Demonstrate account management skills – customers satisfaction and retention in relation with business objectives.
Requirements:
- Ability to conduct research studies, analyse data, and develop strategies;
- Leadership: Drive business via proactive communication on opportunities within accounts and;
- Set up meetings between client decision makers and company’s practice leaders/Director.Follow up with the Clients on regular basis;
- Follow up with the clients on the progress of the submittals made. ;
- Excellent written and verbal communication skills;
- Excellent listening, negotiation and presentation skills;
- Ability to communicate effectively with both business and technical contacts;
- Strategic planning & execution;
- d) Achieve operation excellence – SOP compliance, Lean, process enhancement to attain DIFOT (Deliver In Full, On-Time);
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level;
- Identify new business opportunities and Post sales activities;
- Make timely submissions and provide all the information to the client which is required for making an end client submission;
- Decision-making capabilities;
- Generating requirements from new clients and existing clients;
- Organizational skills (prioritize, plan, assign and control).