Engagement Manager Job Description Template
Our company is looking for a Engagement Manager to join our team.
Responsibilities:
- End to end responsibility of the delivery and ensure great customer experience;
- Ownership of revenue realization @ healthy business margins. Own the PnL of your portfolio;
- Fosters a culture of continuous improvement and instills the principles of this culture in the team;
- Grow customer account and gather referencability;
- Work with support teams to manage operational issues such as fulfillment, client relationships;
- Demonstrate value through strong problem solving/analytical skills;
- Proactive Risk and Escalation management skills to manage cross-functional/multi-disciplinary teams;
- Consult client to overcome project execution challenges;
- Align actions to practice and implement Company Vision, Mission, Strategy and Objectives.
Requirements:
- Hands-on experience in writing product requirements, user stories & specifications;
- 9+ years of IT experience of which 4+ years in Product Management;
- Excellent Communication skills;
- Graduate / Postgraduate in Computer Sciences or a related field;
- Ability to think both strategically and tactically;
- Hands-on experience in product management using Scrum and Agile practices;
- Solid understanding of the full product development lifecycle, from conception to launch;
- Team player, with the ability to guide cross-functional teams in a highly iterative, rapidly evolving agile environment;
- You are a confident and clear communicator – You defend ideas with objectivity;
- Entrepreneurial mindset and passionate for a start-up culture – Positive attitude and desire to learn new technologies;
- Exceptionally self-motivated and directed – Have high energy to lead and drive business;
- Ability to navigate uncertainties in a high-velocity start-up;
- Educational Qualification : Engineer by Degree;
- Experience in meeting Business Plan targets, Manage budget for the projects in terms of revenue and profitability;
- Strong communication and leadership skills to build a collaborative approach, both within the company and customer organization for timely execution.