Director of Operations / Hotel Manager

Director of Operations / Hotel Manager Job Description Template

Our company is looking for a Director of Operations / Hotel Manager to join our team.


  • Respond to audits that are completed by the company to ensure continual improvement is achieved;
  • Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations;
  • Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded;
  • Hold regular briefings and communication meetings with the HOD team;
  • Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals;
  • Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction;
  • Comply and exceed hotel and company Service Standards;
  • Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company.


  • Accountable and resilient;
  • Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management;
  • Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets;
  • Ability to work under pressure;
  • In-depth knowledge of the hotel/leisure/service sector;
  • Degree or diploma in Hotel Management or equivalent;
  • Experience in managing budgets, revenue proposals and forecasting results.

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