Customer Delight Officer

Customer Delight Officer Job Description Template

Our company is looking for a Customer Delight Officer to join our team.

Responsibilities:

  • Expediting correction or adjustment and following up to ensure resolution;
  • Keep records of customer interactions, process customer accounts, and file documents;
  • Resolving the customer’s complaints and determining the cause of the problem;
  • Provide accurate, valid and complete information and building sustainable relationships of trust;
  • Identify and assess customers needs to achieve satisfaction;
  • customer base and revenue;
  • execution;
  • Ensure appropriate escalation of unresolved complaints;
  • consultations and obtain feedback about service;
  • Maintaining a balance of customer satisfaction while retaining revenue;
  • Ensure the satisfactory resolution of customer grievances. Interface with respective individual/
  • department for resolution of complaints;
  • Reviewing customer subscription details, establishing rapport with the customer, and retaining;
  • Keep records of customer interactions and transactions, recording details of inquiries,
  • complaints, comments, and actions are taken.

Requirements:

  • Excellent time management skill and keen attention to detail;
  • Exceptional problem-solving ability;
  • Ability to work within teams to exceed customer expectations;
  • Strong written and verbal communication skills;
  • Possess a high level of confidence, desire to succeed, and assertiveness;
  • Ability to remain in fact focused on emotional situations;
  • Ability to manage and prioritize tasks;
  • Customer focus with a high level of enthusiasm and a positive attitude;
  • The ability to analyze data and research results.