Customer Delight Officer Job Description Template
Our company is looking for a Customer Delight Officer to join our team.
Responsibilities:
- Expediting correction or adjustment and following up to ensure resolution;
- Keep records of customer interactions, process customer accounts, and file documents;
- Resolving the customer’s complaints and determining the cause of the problem;
- Provide accurate, valid and complete information and building sustainable relationships of trust;
- Identify and assess customers needs to achieve satisfaction;
- customer base and revenue;
- execution;
- Ensure appropriate escalation of unresolved complaints;
- consultations and obtain feedback about service;
- Maintaining a balance of customer satisfaction while retaining revenue;
- Ensure the satisfactory resolution of customer grievances. Interface with respective individual/
- department for resolution of complaints;
- Reviewing customer subscription details, establishing rapport with the customer, and retaining;
- Keep records of customer interactions and transactions, recording details of inquiries,
- complaints, comments, and actions are taken.
Requirements:
- Excellent time management skill and keen attention to detail;
- Exceptional problem-solving ability;
- Ability to work within teams to exceed customer expectations;
- Strong written and verbal communication skills;
- Possess a high level of confidence, desire to succeed, and assertiveness;
- Ability to remain in fact focused on emotional situations;
- Ability to manage and prioritize tasks;
- Customer focus with a high level of enthusiasm and a positive attitude;
- The ability to analyze data and research results.