Assitant Manager Customer Service Job Description Template
Our company is looking for a Assitant Manager Customer Service to join our team.
Responsibilities:
- Maintain updated records and documents related to customer service actions and discussions;
- Dealing with customer queries on a day to day basis and sending out prompt responses;
- Coming up with new ideas and solutions to existing problems so as to resolve them in the most efficient manner in minimum possible time;
- Co-coordinating with the Merchants on a regular basis and obtaining timely information;
- Good customer service background, highly empathetic with a passion to help people;
- Monitoring the activities by users on Linkis.in and moderating the boards created by users;
- Ensuring that the link structures are correctly updated and the payouts are rightly reflected;
- Co-coordinating efficiently and effectively with the other departments in the Company regarding customer queries and payments;
- Assisting the business development team and the technical team on the issues faced by the users and suggesting solutions for the issues;
- Preparing reports and MIS on a monthly basis.
Requirements:
- Knowledge of customer service principles and practices;
- Excellent knowledge of Microsoft Excel and Word;
- Sincere, dedicated and ready to take up responsibilities;
- We are looking out for someone who has relevant experience in this field and who can take up responsibilities and manage people;
- Good verbal communication skills in English and Hindi and good writing skills are a must.