Service Engineer II Job Description Template
Our company is looking for a Service Engineer II to join our team.
Responsibilities:
- Managing operational health of monitoring platforms, troubleshooting and ensure the coverage and completeness of network and host instrumentation;
- Conducting and coordinating deployments and upgrades in conjunction with the customer change management policies and procedures;
- Writing, updating and leveraging code that connects disparate monitoring systems, message buses and APIs;
- Building and optimizing Azure-based services on top of Linux-based IaaS systems, and various SaaS/PaaS capabilities;
- Strengthening and architecting security monitoring on prem and cloud assets, including onboarding IaaS, PaaS, and VM Scale Sets;
- Engineering, implementing, improving, and operating health and welfare data collection, monitoring, and alerting systems;
- Serving as a SME for security platforms by providing consultative assistance to analysts, engineers, developers and pen testers.
Requirements:
- At least 1-2 years of experience working with customers on M365, application development and deployment;
- Proven history of customer-obsession, including blog posts, how-to videos, etc;
- GSuite;
- Understanding of and ability to migrate from various third-party platforms to Microsoft 365;
- AirWatch;
- Experience analyzing, troubleshooting, and providing solutions for technical issues;
- Lotus Notes.