Executive Housekeeper is responsible for ensuring that hotel rooms and facilities are kept in a clean and orderly condition in line with hotel policies and guest satisfaction. Responsible for overseeing and training housekeeping staff. Being an Executive Housekeeper manages housekeeping supplies and equipment. May require a high school diploma or its equivalent. Additionally, Executive Housekeeper typically reports to a manager or head of a unit/department. The Executive Housekeeper has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. To be an Executive Housekeeper typically requires 3-5 years of related experience, or may have 2 years experience plus an associates degree, or additional training or certification.
Housekeeping Executive Job Description Template
Our company is looking for a Housekeeping Executive to join our team.
Responsibilities:
- Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork;
- Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard;
- Competent in property management systems;
- Ensure staffing levels cover business demands;
- Recruit, manage, train and develop the Housekeeping/Laundry team;
- Ensure ongoing training;
- Ensure team members have an up-to-date knowledge of all room categories and amenities;
- Assist other departments wherever necessary;
- Oversee housekeeping operations;
- Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement;
- Operate within departmental budgets through effective stock and cost controls and well managed schedules;
- Manage staff performance issues in compliance with company policies and procedures;
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers;
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures;
- Oversee Laundry Operations.
Requirements:
- Commitment to delivering a high level of customer service;
- A passion for delivering exceptional levels of guest service;
- proficiency in IT;
- Strong communication Skills;
- Strong organizational, budget management, and problem solving skills;
- A successful track record of managing a large team;
- Excellent leadership, interpersonal and communication skills;
- Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office;
- Flexibility to respond to a range of different work situations;
- Previous experience of managing a department and Profit and Loss account;
- Excellent grooming standards;
- Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity;
- High level of commercial awareness and cost control capabilities;
- Ability to work under pressure;
- A high school certificate or equivalent.