Billing & Account Specialist Job Description Template
Our company is looking for a Billing & Account Specialist to join our team.
Responsibilities:
- Routing issues to appropriate sales or technical resolver groups, where required;
- Address billing, cancellations, invoice generation, chargeviabacks & account related queries;
- Identify, participate implement process improvements;
- Address basic queries related to Browserstack products KB articles or documentation;
- Achieve all KPIs and metrics set on a quarterly basis;
- Provide 24X7 enterprise support to international customers, mostly over email.
Requirements:
- 1-2 years experience in a similar work environment will be preferred;
- Prior exposure to Billing & Payment / Service Desk environment would be a plus;
- Ability to quickly build a rapport with customers & resolve issues;
- Ability to coordinate between multiple teams to enable maximum first call resolutions;
- Excellent command over written & spoken English;
- Quick learning & focussed approach;
- Willing to work in Rotational Shifts.