Technical Analyst 3-Support, Oracle E-Business Suite, Mfg/SCM Applications

Technical Analyst 3-Support, Oracle E-Business Suite, Mfg/SCM Applications Job Description Template

Our company is looking for a Technical Analyst 3-Support, Oracle E-Business Suite, Mfg/SCM Applications to join our team.

Responsibilities:

  • Act as a technical resource to peers as needed to help resolve customer problems for your area of expertise;
  • Service Request resolution in a collaborative environment with the customer;
  • Ensure the timely completion of planned proactive tasks and Service Requests;
  • Maintain an up-to-date and in-depth knowledge of new products released for the given product area;
  • Operate in line with Bug Diagnosis and Escalation / Development Bug Guidelines in resolution of Bug-related Service Requests;
  • Contribute to Knowledge Management content creation and maintenance;
  • Maintain product expertise in assigned area;
  • Own and resolve problems, and set and manage customer expectations throughout the Service Request lifecycle in accordance with global standards;
  • Work with Oracle Development on product improvement programs (testing, BETA programs etc);
  • Respond and resolve customer issues within Key Performance Indicator targets;
  • Operate within Oracle business processes and procedures;
  • Be ready to work in shifts and occasionally serving “24×7 on-call”.

Requirements:

  • Experience – Technical: More than 5 years experience with Business Information Technology;
  • Ability to read and debug SQL, PL/SQL, Java.

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