Technical Analyst 3-Support, Oracle E-Business Suite, Mfg/SCM Applications Job Description Template
Our company is looking for a Technical Analyst 3-Support, Oracle E-Business Suite, Mfg/SCM Applications to join our team.
Responsibilities:
- Act as a technical resource to peers as needed to help resolve customer problems for your area of expertise;
- Service Request resolution in a collaborative environment with the customer;
- Ensure the timely completion of planned proactive tasks and Service Requests;
- Maintain an up-to-date and in-depth knowledge of new products released for the given product area;
- Operate in line with Bug Diagnosis and Escalation / Development Bug Guidelines in resolution of Bug-related Service Requests;
- Contribute to Knowledge Management content creation and maintenance;
- Maintain product expertise in assigned area;
- Own and resolve problems, and set and manage customer expectations throughout the Service Request lifecycle in accordance with global standards;
- Work with Oracle Development on product improvement programs (testing, BETA programs etc);
- Respond and resolve customer issues within Key Performance Indicator targets;
- Operate within Oracle business processes and procedures;
- Be ready to work in shifts and occasionally serving “24×7 on-call”.
Requirements:
- Experience – Technical: More than 5 years experience with Business Information Technology;
- Ability to read and debug SQL, PL/SQL, Java.