Senior Software Engineer – Sustenance Engineering

Senior Software Engineer – Sustenance Engineering Job Description Template

Our company is looking for a Senior Software Engineer – Sustenance Engineering to join our team.


  • Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes;
  • Understand and fulfill enhancement requests received via customer use-cases;
  • Define and track bugs for Development, and offer innovative ideas to improve product quality;
  • Provide hot fixes, patches and upgrade deployment support in production and staging environments and work closely with customers to schedule and test;
  • Develop knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution;
  • Role may involve travel to customer locations;
  • Interact with customers on/ off-site to troubleshoot issues, provide workarounds by leveraging your software development skills;
  • Understand how the product works and how it is used by customers;
  • Work practicing agile methodologies, follow best coding practices and ensure quality & timely delivery;
  • Follow and contribute to defined CRM processes to manage customer requests efficiently.


  • Deep understanding of customer support processes and tools. Ability to follow defined processes;
  • Exposure to Windows Azure and Cloud Computing will be an added advantage;
  • Development and troubleshooting skills on the Microsoft platform, with expertise in C#, ASP.NET, MVC, SQL, Stored Procedures and JavaScript;
  • Flexible to work in shifts between 9 am to 10 pm IST;
  • 5+ year’s previous experience in an Application Development/ Support or sustaining engineering role;
  • Outstanding written and verbal communication skills.