Senior Software Engineer – Escalations Engineering Job Description Template
Our company is looking for a Senior Software Engineer – Escalations Engineering to join our team.
Responsibilities:
- Own and drive the production issues investigation and identifying the root cause, delivering a solution and working with the engineering team;
- Liaison with management to prioritize incoming requests from the field;
- Ensure communication flows well cross-functionally for product updates and known issues;
- Drive validation of future releases in staging environment for customer use cases, gatekeeper for product release and quality assurance;
- First response for production issues (including off hours) and engaging with the engineering team to deliver quick resolution.
Requirements:
- 2+ years of experience in o365 / SharePoint development;
- 1+ years’ relevant customer facing experience;
- 5+ years of experience in a combination of Engineering and Sustaining leadership roles;
- Bachelor’s Degree or higher in Computer Science or equivalent experience;
- Knowledge of TCP/IP;
- 1+ years’ in a technical role working primarily in a UNIX or Linux environment;
- Knowledge in Unix/Linux network administration. Windows would be an added advantage;
- 1+ years’ application troubleshooting experience;
- Willingness to work in out of hours on-call rotation;
- Experience of programming in C/C++, PERL, Bash or other relevant language;
- Familiarity with AWS and Azure Cloud Infrastructure;
- Ability to read software code and communicate with development team;
- Customer focused, with strong teamwork skills and a flexible self-motivated approach;
- Strong problem-solving skills and demonstrated ability to articulate and present technical solutions.