Senior Collaboration Engineer Job Description Template
Our company is looking for a Senior Collaboration Engineer to join our team.
Responsibilities:
- Provide production issue technical support escalation and deal with trouble tickets and Business Partner requests in a prompt and effective fashion;
- When advised, act as the lead coordinator/designer/implementer for all Unified Communications Services aspects of assigned project activity;
- Assist when instructed to design, implement and deliver our BR obligations;
- Escalate any complaints accordingly; ensure they are satisfactorily resolved and long-term corrective action/prevention has taken place;
- Act as a mentor for the more junior members of the team, offering guidance, coaching and support;
- Follow team procedures, identify gaps and resolve effectively. Including the Business/Disaster Recovery program;
- When instructed act as a deputy for the Team Leader as required budgets;
- Communicate appropriately, in line with any Company and departmental processes and procedures at all times;
- Demonstrate and deliver excellent service to all clients at all times;
- When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group;
- A Bachelor’s Degree in Computer Information Systems or Computer Science or any equivalent degree is preferred.
Requirements:
- Ability to work individually as well as in a team environment and handle a dynamic workload, with the ability to prioritize the tasks;
- Open minded, flexible, and willing to listen for other people’s opinions;
- Excellent verbal, written and interpersonal skills;
- Interpersonal skills necessary to effectively communicate at all technical levels;
- Be able to demonstrate commitment to exceptional client service;
- Able to work under minimal supervision;
- Self-motivated with a strong willingness to learn on the job and through self-study;
- Excellent analytical and problem-solving skills;
- Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment;
- Highly dependable with a strong work ethic;
- Disciplined time management skills, able to work well under pressure and with tight project timelines.