Senior Collaboration Engineer

Senior Collaboration Engineer Job Description Template

Our company is looking for a Senior Collaboration Engineer to join our team.

Responsibilities:

  • Provide production issue technical support escalation and deal with trouble tickets and Business Partner requests in a prompt and effective fashion;
  • When advised, act as the lead coordinator/designer/implementer for all Unified Communications Services aspects of assigned project activity;
  • Assist when instructed to design, implement and deliver our BR obligations;
  • Escalate any complaints accordingly; ensure they are satisfactorily resolved and long-term corrective action/prevention has taken place;
  • Act as a mentor for the more junior members of the team, offering guidance, coaching and support;
  • Follow team procedures, identify gaps and resolve effectively. Including the Business/Disaster Recovery program;
  • When instructed act as a deputy for the Team Leader as required budgets;
  • Communicate appropriately, in line with any Company and departmental processes and procedures at all times;
  • Demonstrate and deliver excellent service to all clients at all times;
  • When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group;
  • A Bachelor’s Degree in Computer Information Systems or Computer Science or any equivalent degree is preferred.

Requirements:

  • Ability to work individually as well as in a team environment and handle a dynamic workload, with the ability to prioritize the tasks;
  • Open minded, flexible, and willing to listen for other people’s opinions;
  • Excellent verbal, written and interpersonal skills;
  • Interpersonal skills necessary to effectively communicate at all technical levels;
  • Be able to demonstrate commitment to exceptional client service;
  • Able to work under minimal supervision;
  • Self-motivated with a strong willingness to learn on the job and through self-study;
  • Excellent analytical and problem-solving skills;
  • Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment;
  • Highly dependable with a strong work ethic;
  • Disciplined time management skills, able to work well under pressure and with tight project timelines.