Senior Associate Support Engineer Job Description Template
Our company is looking for a Senior Associate Support Engineer to join our team.
Responsibilities:
- Critical issue management experience with client/internally on the issues;
- Effective interaction with business/clients on regular support updates/issues;
- Handle the relationship with all partners, run infrastructure and software on a regular basis during upgrades and patches;
- Experience troubleshooting web applications and good hold on SQL (SQL Server);
- Communicate to leadership on issue/outages impacting business and operations,
- Should work on automating the Software Release, Data Migration and Infrastructure provisioning;
- Takes intensified calls , provide timely updates on SEV1/SEV2;
- Co-ordinate & communicate with business, operations;
- Experience, in supporting financial applications, credit/loan platforms;
- Ability to balance clients expertly during all interfaces;
- Off shore support with rolling shifts in EST;
- Completely be responsible for the issue and resolve and bring it to completion for closure;
- Balancing critical issue calls and maintaining SLAs, attending change advisory meetings, implementation meetings, transitions calls etc.
Requirements:
- Shown ability to function in a proactive environment;
- Good understanding of how web applications works;
- Knowledge of automation/ DevOps and monitoring tools such as Jenkins, Puppet, APM, etc. would be a value;
- Prefer knowledge of automation scripting;
- Innovative thinker who is positive, proactive, and readily accepts change;
- Good technical and analytical skills;
- BE/ B tech. / MCA / MSc. / BSc;
- Should excel in a fast-paced, agile environment where critical thinking and good issue solving skills are required for success;
- Outstanding verbal and written communication skills, outstanding customer service and interpersonal skills.